Night Operations Leader: Guest Experience & Safety

Dalata Hotel Group; Dublin; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€60 Employee rate on rooms for all Dal

30% Off Friends & Family rate

Extra annual leave day (5 days max)

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development

Staff appreciation initiatives

Job summary

Dalata Hotel Group is seeking an Assistant Night Manager to ensure smooth night operations and high-level guest service across our Dublin-area properties.

You will support night staff, manage guest inquiries, and uphold health and safety standards, including fire safety and security checks, while assisting with the night audit and front office functions. This hands-on role offers growth within our hospitality group.

Qualifications

• 2–3 years in a similar night or reception role.
• Excellent knowledge of the hotel business.
• Previous hospitality experience is essential.
• Good computer skills including Opera.
• Experience using Brilliant electronic front office system.

Responsibilities

• Assist in ensuring the smooth and efficient operation of the hotel during night shifts and deliver high service standards.
• Support guest relations by addressing inquiries and resolving issues that may arise.
• Maintain health and safety standards at night, including fire walks and security checks.
• Perform front office duties including night audit, guest check-in and check-out processes.
• Collaborate with Night Porters to coordinate nightly tasks.
• Provide food and beverage service to guests during night hours.
• Support the team in achieving operational goals through audits and quality evaluations.
• Aid in developing the Night team for career progression.
• Provide insights from nightly observations to improve operations.
• This role contributes to maintaining excellence and guest satisfaction at night.

Skills

People leadership

Customer service

Teamwork

Organisational skills

Initiative

Tools

Opera PMS

Brilliant Front Office

Job description

Dalata Hotel Group is seeking an Assistant Night Manager to ensure smooth night operations and high-level guest service across our Dublin-area properties.

You will support night staff, manage guest inquiries, and uphold health and safety standards, including fire safety and security checks, while assisting with the night audit and front office functions. This hands-on role offers growth within our hospitality group.