Night Guest Services Supervisor | Security & Late Check-ins

Ballygarry Estate, Hotel and Spa; Tralee; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Employee Assistance Programme

Friendly working environment

Job summary

Ballygarry Estate, Hotel and Spa in Tralee, County Kerry is seeking a reliable Night Porter to join our team and ensure guest comfort during overnight hours.

You will welcome overnight guests, maintain security, handle late check-ins, respond to inquiries, assist with housekeeping tasks, and help set up function spaces for events. The role offers a competitive salary and a supportive work environment with Employee Assistance Programme.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work independently and handle responsibilities at night.
• Flexibility to work nights, weekends and holidays as needed.

Responsibilities

• Welcome and assist overnight guests, ensuring a smooth and pleasant experience.
• Maintain security and safety of the premises during the night shift.
• Handle late check-ins and check-outs efficiently.
• Respond to guest inquiries and resolve issues promptly.
• Assist with basic housekeeping and maintenance tasks as required.
• Assist with setting up function areas for events.
• Ensure the hotel's integrity and confidentiality are maintained at all times.

Skills

Communication skills

Interpersonal skills

Attention to detail

Job description

Ballygarry Estate, Hotel and Spa in Tralee, County Kerry is seeking a reliable Night Porter to join our team and ensure guest comfort during overnight hours.

You will welcome overnight guests, maintain security, handle late check-ins, respond to inquiries, assist with housekeeping tasks, and help set up function spaces for events. The role offers a competitive salary and a supportive work environment with Employee Assistance Programme.