Night Operations Supervisor — Guest Experience & Security

The Heights Hotel Killarney; Killarney; On-site; EUR 16,531 - 20,664; Full time

Benefits offered by this job

Night shift allowances

Staff meals

Hotel discounts

Training and development

Job summary

The Heights Hotel Killarney is seeking a reliable Night Porter to oversee hotel operations during night shifts in a historic, family-run property in Killarney. You will manage front desk tasks, respond to guest needs, and support night staff to maintain high service standards.

Joining a team with a 50-year legacy, you’ll contribute to safe, smooth overnight operations, including security checks, late check-ins, and preparation for early breakfast service, while ensuring adherence to hotel

Qualifications

• Experience in hotel night roles or supervisory positions is preferred.
• Strong customer service and problem-solving skills are required.
• Ability to work independently and make decisions under pressure.
• Excellent communication and leadership abilities are essential.

Responsibilities

• Oversee night operations and ensure a seamless guest experience.
• Handle late check-ins, early check-outs, and guest requests efficiently.
• Supervise and support night porters and other night staff.
• Conduct regular security checks and ensure guest safety.
• Handle inquiries, complaints and emergencies professionally.
• Assist in setting up for early breakfast service or events as needed.
• Ensure compliance with health, safety and fire regulations.
• Perform end-of-day financial reconciliations and prepare reports for management.
• Liaise with the day team to ensure a smooth handover.

Skills

Customer service

Problem solving

Communication

Leadership

Hotel IT systems

Tools

Hotel booking systems

Job description

The Heights Hotel Killarney is seeking a reliable Night Porter to oversee hotel operations during night shifts in a historic, family-run property in Killarney. You will manage front desk tasks, respond to guest needs, and support night staff to maintain high service standards.

Joining a team with a 50-year legacy, you’ll contribute to safe, smooth overnight operations, including security checks, late check-ins, and preparation for early breakfast service, while ensuring adherence to hotel