Night Operations Supervisor — Guest Experience & Security

The Heights Hotel Killarney

Killarney

On-site

EUR 16,531 - 20,664

Full time

14 days+

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Benefits offered by this job

Night shift allowances

Staff meals

Hotel discounts

Training and development

Job summary

The Heights Hotel Killarney is seeking a reliable Night Porter to oversee hotel operations during night shifts in a historic, family-run property in Killarney. You will manage front desk tasks, respond to guest needs, and support night staff to maintain high service standards.

Joining a team with a 50-year legacy, you’ll contribute to safe, smooth overnight operations, including security checks, late check-ins, and preparation for early breakfast service, while ensuring adherence to hotel

Qualifications

Experience in hotel night roles or supervisory positions is preferred.
Strong customer service and problem-solving skills are required.
Ability to work independently and make decisions under pressure.
Excellent communication and leadership abilities are essential.

Responsibilities

Oversee night operations and ensure a seamless guest experience.
Handle late check-ins, early check-outs, and guest requests efficiently.
Supervise and support night porters and other night staff.
Conduct regular security checks and ensure guest safety.
Handle inquiries, complaints and emergencies professionally.
Assist in setting up for early breakfast service or events as needed.
Ensure compliance with health, safety and fire regulations.
Perform end-of-day financial reconciliations and prepare reports for management.
Liaise with the day team to ensure a smooth handover.