Night Front Office Leader — Guest Experience Champion

ibis Singapore on Bencoolen; Dublin; On-site; EUR 38,000 - 55,000; Full time

Job summary

Accor is seeking a Night Manager to provide general management support across the hotel, focusing on Front Office operations and guest satisfaction. You will lead, motivate and support the Front Office team, champion Guest Experience initiatives, and promptly resolve guest issues while upholding the Accor Vision and Values.

The role requires a Bachelor's or Diploma in Hospitality Management and 3–5 years of leadership experience, plus experience with Opera PMS or similar systems.

Qualifications

• Bachelor's Degree or Diploma in Hospitality Management.
• 3–5 years of leadership experience.
• Experience with Opera PMS or similar systems.

Responsibilities

• Lead, motivate and support the Front Office team.
• Champion Guest Experience initiatives.
• Resolve guest issues promptly.
• Uphold Accor Vision and Values.

Skills

Leadership experience

Front Office operations

Guest experience

Guest satisfaction

Education

Bachelor's Degree or Diploma in Hospitality Management

Tools

Opera PMS

Job description

Accor is seeking a Night Manager to provide general management support across the hotel, focusing on Front Office operations and guest satisfaction. You will lead, motivate and support the Front Office team, champion Guest Experience initiatives, and promptly resolve guest issues while upholding the Accor Vision and Values.

The role requires a Bachelor's or Diploma in Hospitality Management and 3–5 years of leadership experience, plus experience with Opera PMS or similar systems.