Night Manager

IBIS SINGAPORE ON BENCOOLEN; Dublin; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

Accor Night Manager position providing general management support across the hotel, with a primary focus on Front Office operations and guest satisfaction.

You will lead, motivate and support the Front Office team, champion Guest Experience initiatives, and resolve guest issues promptly while upholding the Accor Vision and Values.

Applicants should have a Bachelor's Degree or Diploma in Hospitality Management, 3–5 years of leadership experience, and experience with Opera PMS or similar systems.

Qualifikationen

• Bachelor’s Degree or Diploma in Hospitality Management or equivalent.
• 3–5 years of relevant experience.
• Experience with Opera PMS or similar PMS.
• Leadership experience is an advantage.

Aufgaben

• Provide management presence and operational support across all hotel departments, focusing on Front Office operations.
• Ensure profitability by meeting departmental quantitative and qualitative targets.
• Lead, motivate, and support the Front Office team to deliver high-quality guest service.
• Champion and implement all Guest Experience initiatives within the property.
• Ensure guests enjoy a seamless and pleasant stay from arrival to departure.

Kenntnisse

Leadership

Guest service

Interpersonal skills

Problem-solving

Front Office operations

Ausbildung

Bachelor’s Degree or Diploma in Hospitality Management

Tools

Opera PMS

Jobbeschreibung

The Night Manager provides general management support throughout the hotel, ensuring guest satisfaction, service excellence, safety, and smooth daily operations — with a primary focus on Front Office activities.

Key Responsibilities:

• Provide management presence and operational support across all hotel departments, focusing on Front Office operations.
• Ensure profitability by meeting departmental quantitative and qualitative targets.
• Lead, motivate, and support the Front Office team to deliver high-quality guest service.
• Champion and implement all Guest Experience initiatives within the property.
• Ensure guests enjoy a seamless and pleasant stay from arrival to departure.
• Maintain close relationships with guests throughout their stay to foster loyalty.
• Anticipate guests’ needs and take proactive measures to meet them.
• Handle and resolve guest complaints promptly when escalated beyond team members.
• Monitor guest satisfaction through tools such as theVoice of the Guest (VOG)program, online reviews, surveys, and in-house feedback.
• Uphold and actively demonstrate theAccor Vision and Valuesin daily operations.

Requirements:

• Bachelor’s Degree or Diploma in Hospitality Management or equivalent
• Minimum 3-5 years of relevant experience in a similar capacity
• Previous leadership experience is an advantage
• Service-oriented personality with a passion for hospitality
• Experience withOpera PMSor similar property management systems
• Strong interpersonal and problem-solving skills, with the ability to lead by example