Night Front Office Leader — Guest Experience & Ops

IBIS SINGAPORE ON BENCOOLEN; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

Accor Night Manager position providing general management support across the hotel, with a primary focus on Front Office operations and guest satisfaction.

You will lead, motivate and support the Front Office team, champion Guest Experience initiatives, and resolve guest issues promptly while upholding the Accor Vision and Values.

Applicants should have a Bachelor's Degree or Diploma in Hospitality Management, 3–5 years of leadership experience, and experience with Opera PMS or similar systems.

Qualifications

• Bachelor’s Degree or Diploma in Hospitality Management or equivalent.
• 3–5 years of relevant experience.
• Experience with Opera PMS or similar PMS.
• Leadership experience is an advantage.

Responsibilities

• Provide management presence and operational support across all hotel departments, focusing on Front Office operations.
• Ensure profitability by meeting departmental quantitative and qualitative targets.
• Lead, motivate, and support the Front Office team to deliver high-quality guest service.
• Champion and implement all Guest Experience initiatives within the property.
• Ensure guests enjoy a seamless and pleasant stay from arrival to departure.

Skills

Leadership

Guest service

Interpersonal skills

Problem-solving

Front Office operations

Education

Bachelor’s Degree or Diploma in Hospitality Management

Tools

Opera PMS

Job description

Accor Night Manager position providing general management support across the hotel, with a primary focus on Front Office operations and guest satisfaction.

You will lead, motivate and support the Front Office team, champion Guest Experience initiatives, and resolve guest issues promptly while upholding the Accor Vision and Values.

Applicants should have a Bachelor's Degree or Diploma in Hospitality Management, 3–5 years of leadership experience, and experience with Opera PMS or similar systems.