Night Concierge & Security Officer

The iNUA Hotel Collection; Cork; On-site; EUR 17,000 - 22,000; Part time

Benefits offered by this job

Free meals on duty

Discounted Employee Bed & Breakfast

Friends & Family rates

Employee discount on bar & restaurant

Discount on food for family occasions

Promotion and transfer opportunities

Free Employee Assistance Programme

Job summary

The iNUA Hotel Collection in Cork is seeking a Part Time Night Porter on a 12 month fixed term contract to support safety, security, and guest comfort during the evening and overnight hours. You will typically work around 2 shifts per week from 10:30pm to 7am.

Responsibilities include patrolling, assisting guests, operating the switchboard, preparing function rooms for events, and handling guest requests. Availability for evenings and weekends is required.

Qualifications

• Minimum of 1 year of experience in a customer service or hospitality role.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to prioritize tasks.
• Ability to work independently and as part of a team.
• Availability to work evenings and weekends, including holidays.

Responsibilities

• Ensure the safety and security of the hotel premises and guests by conducting routine patrols and monitoring security systems.
• Provide exceptional customer service to guests by answering questions, addressing concerns, and fulfilling requests in a timely and professional manner.
• Maintain the cleanliness and tidiness of the lobby, public areas, and back-of-house areas as needed.
• Assist guests with luggage upon arrival and departure.
• Operate the switchboard and respond to guest inquiries in a courteous and professional way.
• Set up and prepare function rooms for breakfast or other events.
• Report any maintenance or security issues to the appropriate personnel.
• Complete all paperwork and logs accurately and efficiently.

Skills

Customer service experience

Communication skills

Attention to detail

Teamwork and independence

Evenings and weekends availability

Job description

The iNUA Hotel Collection in Cork is seeking a Part Time Night Porter on a 12 month fixed term contract to support safety, security, and guest comfort during the evening and overnight hours. You will typically work around 2 shifts per week from 10:30pm to 7am.

Responsibilities include patrolling, assisting guests, operating the switchboard, preparing function rooms for events, and handling guest requests. Availability for evenings and weekends is required.