Night Front Desk & Guest Care Associate

Killashee Hotel; Naas; On-site; EUR 18,000 - 23,000; Full time

Benefits offered by this job

Leisure Membership

Employee Rates

Wellbeing Support

Insurance Discounts

Free Parking

Meals Provided

Referral Rewards

Team Events

Flexible Scheduling

Positive Culture

Recognition Programs

Job summary

Killashee Hotel in Naas, Co. Kildare is seeking a Night Porter to support guest services during the night shift. You will greet guests, assist with check-ins/outs, handle late arrivals, and ensure public areas remain clean and secure throughout the night.

Responsibilities include night audit support, assisting with luggage, wake-up calls, and coordinating with the conference and function teams. Strong communication and flexibility for night hours are essential.

Qualifications

• Excellent communication and interpersonal skills.
• Previous experience in a similar role or in customer service (hotel experience preferred).
• Basic computer literacy; Opera Cloud knowledge is an advantage.

Responsibilities

• Greet and assist guests with check-ins, check-outs, and requests during the night shift.
• Handle late arrivals and early departures efficiently and courteously.
• Ensure entrances, lobby, corridors and public areas are clean and presentable at all times.
• Conduct regular security and safety checks of the hotel premises.
• Respond promptly to guest inquiries, complaints, or emergencies.
• Prepare and deliver room service orders or refreshments as required.
• Assist with luggage handling, wake-up calls, and taxi/transport arrangements.
• Complete night audit tasks or assist with reports and admin duties.
• Assist with conference and function set ups.

Skills

Communication

Interpersonal skills

Customer Service

Hotel Experience

Opera Cloud

Tools

Opera Cloud

Job description

Killashee Hotel in Naas, Co. Kildare is seeking a Night Porter to support guest services during the night shift. You will greet guests, assist with check-ins/outs, handle late arrivals, and ensure public areas remain clean and secure throughout the night.

Responsibilities include night audit support, assisting with luggage, wake-up calls, and coordinating with the conference and function teams. Strong communication and flexibility for night hours are essential.