Night Porter

Killashee Hotel; Naas; On-site; EUR 18,000 - 23,000; Full time

Benefits offered by this job

Leisure Membership

Employee Rates

Wellbeing Support

Insurance Discounts

Free Parking

Meals Provided

Referral Rewards

Team Events

Flexible Scheduling

Positive Culture

Recognition Programs

Job summary

Killashee Hotel in Naas, Co. Kildare is seeking a Night Porter to support guest services during the night shift. You will greet guests, assist with check-ins/outs, handle late arrivals, and ensure public areas remain clean and secure throughout the night.

Responsibilities include night audit support, assisting with luggage, wake-up calls, and coordinating with the conference and function teams. Strong communication and flexibility for night hours are essential.

Qualifications

• Excellent communication and interpersonal skills.
• Previous experience in a similar role or in customer service (hotel experience preferred).
• Basic computer literacy; Opera Cloud knowledge is an advantage.

Responsibilities

• Greet and assist guests with check-ins, check-outs, and requests during the night shift.
• Handle late arrivals and early departures efficiently and courteously.
• Ensure entrances, lobby, corridors and public areas are clean and presentable at all times.
• Conduct regular security and safety checks of the hotel premises.
• Respond promptly to guest inquiries, complaints, or emergencies.
• Prepare and deliver room service orders or refreshments as required.
• Assist with luggage handling, wake-up calls, and taxi/transport arrangements.
• Complete night audit tasks or assist with reports and admin duties.
• Assist with conference and function set ups.

Skills

Communication

Interpersonal skills

Customer Service

Hotel Experience

Opera Cloud

Tools

Opera Cloud

Job description

At Killashee we believe in bringing together the most talented hospitality professionals to work together and provide wonderful guest experiences. We hire self-motivated people, train them to do their job superbly and create a working environment where they can flourish and develop their careers.

Night Porter

Main Duties

• Greet and assist guests with check-ins, check-outs, and any requests during the night shift.
• Handle late arrivals and early departures efficiently and courteously.
• Ensure hotel entrances, lobby, corridors, and public areas are clean, tidy, and presentable at all times.
• Conduct regular security and safety checks of the hotel premises, reporting any issues or incidents to management.
• Respond promptly to guest inquiries, complaints, or emergencies.
• Prepare and deliver room service orders or refreshments as required.
• Assist with luggage handling, wake-up calls, and taxi or transport arrangements.
• Complete night audit tasks or assist the night auditor with reports and administrative duties.
• Assist with conference and function set ups.

Key Requirements

• Previous experience in a similar role or in customer service (hotel experience preferred).
• Excellent communication and interpersonal skills.
• Basic computer literacy (knowledge of opera cloud is an advantage).
• Flexible with working hours between 11:00 PM - 7:00 AM, Monday to Sunday.

Why work with us

At Killashee Hotel we believe that exceptional guest experiences start with an exceptional team. We are proud to foster a supportive, dynamic, and rewarding workplace within the hospitality industry. As a valued member of our team, you will benefit from:

• Professional Growth & Development - Ongoing training and upskilling opportunities to support your career progression. External & Internal programs provided.
• Complimentary Leisure Centre Membership - Enjoy full access to our leisure facilities to help you stay active and well. Includes access to all offered classes, use of sauna, jacuzzi and swimming pool.
• Exclusive Employee Rates - Discounted stays at FBD Hotels & Resorts - perfect for your well-deserved breaks. Five hotels in Ireland and 2 hotels in Spain.
• Health & Wellbeing Support - Access to our Employee Assistance Program and a range of wellness initiatives to support your overall wellbeing.
• Insurance Discounts - Affinity rates on home, car, and travel insurance through FBD Insurance.
• Free On-Site Parking - Hassle-free and secure parking available for all team members.
• Meals Provided on Duty - Fresh and nutritious meals provided while you work. Facilities for unlimited amount of tea and coffee during the shift hours.
• Employee Referral Programme - Recommend great people and earn rewards through our referral incentive scheme.
• Team Social Events - Regular events that bring our team together to relax and connect outside of work. From summer parties, staff sports days to team building activities, and not forgetting annual Christmas party.
• Flexible Scheduling - Shift patterns designed to support a healthy work-life balance.
• Positive Team Culture - A welcoming, inclusive and diverse environment that values teamwork, respect, and recognition. Fostering positive work culture through living by companies' core values.
• Recognition Programmes - Celebrate achievements and milestones through our dedicated team recognition initiatives. Monthly staff recognition celebration alongside our GEM awards, Quarterly Manager awards and other recognition for individual or team milestones.

At Killashee we thrive to succeed in all areas of the hotel by incorporating our company values, as a team we think about the guest in everything we do, we treat each other with respect, we work cohesively as one team, we are creative and think outside the box and finally we have a can-do approach and take accountability.