Night Concierge & Resident Experience Lead

Greystar (International); Dublin; On-site; EUR 31,000 - 38,000; Full time

Benefits offered by this job

Birthday day off

Extra annual leave

Health cover

Pension matching

Family-friendly leave

Wellbeing perks

Community volunteering day

Job summary

Greystar is building communities in Ireland, delivering professionally managed rental housing across Dublin, Galway and beyond. The role supports 24/7 resident experiences, safety and maintenance, with a focus on exceptional customer service and clean, well-presented communal spaces.

The annual base salary is up to €34,600 depending on experience, with on-site bonus programs possible. The team emphasises equality, wellbeing, and career growth within a global business.

Responsibilities

• Acts as a role model at all times by demonstrating the core values
• Provides reception, administration, and exceptional customer service and safety support (including key management and handling lock outs)
• Ensures all relevant Company policies and procedures are actioned effectively for example; guest procedures and out of hours check-in and check-out
• Responds to booking enquiries and ensures handover enables next day follow up to ensure full occupancy of the community
• Supports the smooth running of social events and activities, encouraging engagement and assisting the team in the retention of residents.
• Prepares and delivers timely communication between day and night teams ensuring all resident issues are handed over effectively
• Provides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary and with appropriate support and guidance
• Manages common amenity areas ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spills
• Minor maintenance issues – and the effective reporting of all tenant faults if unable to deal with the fault there and then.
• Investigating maintenance problems and finding solutions where possible, to include:
• Managing basic lock and key issues e.g. reprogramming and resetting keys
• Investigating basic heating and radiator problems
• Investigating power supply problems at a basic level
• Fixing leaks through isolating water supply
• Ensures a safe and secure environment at all times, responding to and attending safety and basic maintenance related calls
• Responsible for your own health and safety and that of all colleagues
• Reporting in the handover/security handover book all issues encountered during the night
• Handles any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all procedures are followed
• Maintains the incident log, ensuring the Community Manager is informed of all incidents, and reporting any trends and repeat behaviours when necessary
• Maintains positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities
• Maintains an awareness of Health and Safety, Data Protection and compliance, and ensures adherence at all times.
• Conducts and logs room and communal area inspections as required
• Demonstrates a flexible approach to work and a willingness to undertake all reasonable duties as requested

Job description

Greystar is building communities in Ireland, delivering professionally managed rental housing across Dublin, Galway and beyond. The role supports 24/7 resident experiences, safety and maintenance, with a focus on exceptional customer service and clean, well-presented communal spaces.

The annual base salary is up to €34,600 depending on experience, with on-site bonus programs possible. The team emphasises equality, wellbeing, and career growth within a global business.