Night Concierge

Greystar (International); Galway; On-site; EUR 30,000 - 37,000; Full time

Benefits offered by this job

Birthday leave

Extra annual leave

Health insurance

Pension (matched)

Family leave

Wellbeing perks

Community involvement day

Job summary

Greystar Ireland seeks a dedicated team member to manage the night community operations and deliver an exceptional 24/7 resident experience. You will provide reception and safety support, ensure smooth handovers, and maintain high standards of cleanliness and security across the community.

The role offers a base salary from €33,750 per year, with potential on-site bonus programs, reflecting experience and responsibilities in a dynamic rental housing environment.

Responsibilities

• Acts as a role model by demonstrating core values.
• Provides reception, administration, and customer service support, including key management and lock-outs.
• Ensures policies are followed for guest procedures and out-of-hours check-in/out.
• Responds to booking inquiries and ensures handover for next day occupancy.
• Supports social events to drive resident engagement and retention.
• Delivers timely communication between day and night teams for handover.
• Handles customer complaints promptly and escalates when needed with guidance.
• Maintains common amenity areas and reports minor maintenance issues.
• Investigates maintenance problems and proposes practical solutions.
• Manages lock/key issues, heating/radiator problems, and basic power concerns.
• Fixes leaks and maintains a safe, secure environment at all times.
• Maintains health and safety and data compliance awareness.
• Conducts room and communal area inspections and performs reasonable duties as required.

Job description

Be part of a team that’s building more than just homes. We’re building communities.

At Greystar, we believe great rental living starts with great communities. Since arriving in Ireland in 2019, our Dublin team has grown into a leading provider of professionally managed rental housing, delivering high-quality apartments and student residences across Dublin, Galway and beyond. With an expanding property management business and ambitious growth plans, Ireland is a market with huge potential and we're proud to be bringing our experience in professionally managed rental housing to its major cities.

As we grow, we're focused on building teams where people can do meaningful work, develop their careers and feel supported to thrive.

We believe long-term success starts with supporting our people. From a paid day off on your birthday and the option to buy extra annual leave, to fully company-funded health cover, a generous matched pension, family-friendly leave, wellbeing perks that keep you moving, and a paid day each year to give back to your community, we've built a package designed to support life inside and outside of work. You'll also benefit from the opportunities that come with being part of a global business operating across hundreds of locations worldwide, with genuine room to grow your career.

Position Overview

Ensures a smooth transition from day to night community operations through contributing to an exceptional 24/7 resident experience, delivering outstanding customer service, whilst maintaining the highest standards of safety and cleanliness within the community.

The annual base salary for this role starts from €33,750 depending on experience. In addition to the base salary, this role may be eligible to participate in on-site bonus programs.

Key Role Responsibilities

• Acts as a role model at all times by demonstrating the core values
• Provides reception, administration, and exceptional customer service and safety support (including key management and handling lock outs)
• Ensures all relevant Company policies and procedures are actioned effectively for example; guest procedures and out of hours check-in and check-out
• Responds to booking enquiries and ensures handover enables next day follow up to ensure full occupancy of the community
• Supports the smooth running of social events and activities, encouraging engagement and assisting the team in the retention of residents.
• Prepares and delivers timely communication between day and night teams ensuring all resident issues are handed over effectively
• Provides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary and with appropriate support and guidance
• Manages common amenity areas ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spills
• Minor maintenance issues – and the effective reporting of all tenant faults if unable to deal with the fault there and then.
• Investigating maintenance problems and finding solutions where possible, to include:
• Managing basic lock and key issues e.g. reprogramming and resetting keys
• Investigating basic heating and radiator problems
• Investigating power supply problems at a basic level
• Fixing leaks through isolating water supply
• Ensures a safe and secure environment at all times, responding to and attending safety and basic maintenance related calls
• Responsible for your own health and safety and that of all colleagues
• Reporting in the handover/security handover book all issues encountered during the night
• Handles any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all procedures are followed
• Maintains the incident log, ensuring the Community Manager is informed of all incidents, and reporting any trends and repeat behaviours when necessary
• Maintains positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities
• Maintains an awareness of Health and Safety, Data Protection and compliance, and ensures adherence at all times.
• Conducts and logs room and communal area inspections as required
• Demonstrates a flexible approach to work and a willingness to undertake all reasonable duties as requested

One of Greystar’s core values is Equality, and as such, we pride ourselves on being an equal opportunities employer. We welcome applications from candidates of all backgrounds and experience, even if you don't meet every requirement on the job advert.

Greystar is committed to having an accessible and inclusive recruitment process. Should you require any reasonable adjustments during the recruitment and interview process, please contact our Europe Talent Acquisition team at [e-mail]. For more information on careers at Greystar, please also visit our careers site at https://jobs.greystar.com/.