Night Auditor - Anantara the Marker Dublin hotel

Minor Hotels Europe and Americas; Dublin; Presencial; EUR 26.000 - 38.000; Jornada completa

Descripción de la vacante

Anantara The Marker Dublin Hotel is a luxury property overlooking Grand Canal Square in Dublin. We seek a Night Porter to uphold service standards overnight and support guest needs in a busy 5-star setting.

You will manage late check-ins/outs, cash handling, and charge processing while coordinating with other departments. SAP reservations and room allocations are part of the role, with a 10.45pm–7.15am shift, five nights weekly in Ireland.

Formación

• Experience in hotel front desk operations.
• Ability to work overnights and weekend shifts.
• Knowledge of cash handling policies and POS systems.

Responsabilidades

• Carry out all duties in line with hotel standards and ensure night porter checklist is completed.
• Assist in fire procedures and evacuation as directed by management.
• Handle late check-ins/outs and room service requests during the night.
• Arrange onward transportation and assist guests with luggage.
• Liaise with other departments to fulfil guest requests and maintain service quality.
• Perform cashiering duties and process guest charges.
• Create guest reservations in SAP and reconcile charges.

Conocimientos

Guest service

Cash handling

Check-in/out

SAP reservations

Communication

Herramientas

SAP

Descripción del empleo

Anantara The Marker Dublin Hotel is a sleek, contemporary landmark inspired by the elements and overlooking the waterfront of Grand Canal Square. This luxury hotel in Dublin is in an ideal position for exploring the city’s main tourist attractions and its main business and financial district. It is conveniently close to the IFSC and the Convention Centre Dublin.

Part of the regenerated Docklands that exemplify the city’s cosmopolitan future, the hotel is ideal for both business and leisure guests. The area is home to tech and finance giants, chic restaurants and world-class theatres.

Specific Duties

• To carry out all duties in line with departmental Standards Manual (Leading Quality Assurance) and ensure that the Night Porter checklist is fully completed by the end of the shift
• To be fully conversant with the fire procedures for the whole hotel including assistance in the fire evacuation as directed by the night manager.
• To be fully aware of any menu and property updates
• To take any requests or room service orders during the night
• Organise onward transportation for the guests and to carry guest’s luggage to and from bedrooms
• To liaise with other departments to ensure that all guest requests are attended to efficiently.
• To perform check in and check out as per LQA and Anantara brand standards
• To carry our cashiering duties as per the cash handling policies
• To process guest charges correctly as per cashiering policies
• To process credit care transactions and reconcile the credit card reports
• Assign room allocations and room type balancing
• To create guest reservations in SAP
• Reconcile and post charges

To carry out any other reasonable tasks as requested by management

Must currently have the right to work full time in Ireland

Must be available to work 10.45pm to 7.15 am 5 nights a week

Knowledge of Thai Culture is desirable

• To carry out all duties in line with departmental Standards Manual (Leading Quality Assurance) and ensure that the Night Porter checklist is fully completed by the end of the shift
• To be fully conversant with the fire procedures for the whole hotel including assistance in the fire evacuation as directed by the night manager.
• To be fully aware of any menu and property updates
• To take any requests or room service orders during the night
• Organise onward transportation for the guests and to carry guest’s luggage to and from bedrooms
• To liaise with other departments to ensure that all guest requests are attended to efficiently.
• To perform check in and check out as per LQA and Anantara brand standards
• To carry our cashiering duties as per the cash handling policies
• To process guest charges correctly as per cashiering policiesTo process credit care transactions and reconcile the credit card reports
• Assign room allocations and room type balancing
• To create guest reservations in SAP
• Reconcile and post charges

Must currently have the right to work full time in Ireland

Must be available to work 10.45pm to 7.15 am 5 nights a week