National Account Manager - DMC51653

Osborne - Recruitment Consultancy; Kildare; On-site; EUR 51,000 - 69,000; Full time

Job summary

Osborne - Recruitment Consultancy is seeking an experienced National Account Manager for Naas, Co. Kildare, responsible for a portfolio of key customer accounts, driving growth and delivering excellent service. This office-based role includes some travel.

You will work closely with internal teams to maximise sales, protect existing business and develop opportunities while maintaining strong customer relationships and ensuring high standards of service.

Qualifications

• 5+ years of experience in Account Management or National Account Management, preferably in FMCG.
• Strong knowledge of FMCG commercial practices and customer requirements.
• Proven experience developing and managing key customer relationships.
• Strong commercial mindset with ability to identify and convert opportunities for sales growth.
• Excellent verbal and written communication skills.

Responsibilities

• Take ownership of a portfolio of key customer accounts, meeting commercial targets and customer expectations.
• Meet or exceed sales revenue and profitability targets.
• Develop and strengthen relationships with key customers and identify opportunities to grow existing accounts.
• Maintain understanding of customer requirements, market conditions and commercial opportunities.
• Identify and develop new business opportunities aligned with the sales growth strategy.
• Ensure high levels of customer service and experience across all accounts.
• Forecast customer requirements with Supply Chain and maintain up-to-date sales projections.
• Oversee inventory requirements including bespoke finished goods and raw material agreements.
• Build and maintain strong, professional relationships with customers and act as primary contact for enquiries.
• Prepare and deliver regular sales and account reviews.

Skills

Account Management

FMCG

Customer Relationships

Commercial Acumen

Strategic Planning

Job description

National Account Manager

Location: Naas, Co. Kildare

Working Arrangement: Office-based, with some travel required

Salary: €60,000 base salary

Reporting to: Head of Sales & Business Development

About the Role

We are seeking an experienced and commercially focused National Account Manager to join our team in Naas.

This is an office-based role with some travel required and offers an exciting opportunity for an experienced account management professional to take ownership of a portfolio of key customer accounts, drive commercial growth and build strong, long-term customer relationships.

The successful candidate will be responsible for maximising sales and profitability across their accounts while ensuring consistently high levels of customer service. Working closely with internal teams including Supply Chain, Finance, Sales Administration and New Product Development, you will play a key role in ensuring excellent order fulfilment, protecting existing business and identifying opportunities for growth.

Key Responsibilities

Account Management & Commercial Performance

• Take full ownership of a portfolio of key customer accounts, ensuring commercial targets and customer expectations are consistently achieved.
• Meet or exceed agreed sales revenue and profitability targets.
• Develop and strengthen relationships with key customers, identifying opportunities to increase sales and grow existing accounts.
• Maintain a strong understanding of customer requirements, market conditions and commercial opportunities.
• Identify and develop new business opportunities in line with the wider sales growth strategy.
• Ensure a consistently high level of customer service and experience across all assigned accounts.

Forecasting & Supply Chain

• Work closely with Supply Chain to accurately forecast customer requirements and maintain up-to-date sales projections.
• Monitor changes in customer demand and communicate requirements effectively across the business.
• Oversee inventory requirements for assigned customers, including bespoke finished goods and raw material agreements.
• Proactively manage excess, obsolete or leftover stock and work with relevant teams to identify appropriate solutions.

Customer Relationship Management

• Build and maintain strong, professional relationships with key customers.
• Act as a primary point of contact for customer enquiries, ensuring issues are resolved promptly and effectively.
• Maintain regular communication with customers regarding forecasts, future requirements, projects and business updates.
• Prepare and deliver regular sales and account reviews.
• Develop a strong understanding of each customer's business, requirements and future plans.

Pricing & Commercial Administration

• Manage customer pricing requests and prepare quotations in collaboration with Finance.
• Maintain oversight of customer credit, outstanding balances and relevant commercial information.
• Ensure pricing, quotations and account information are accurate and up to date.
• Support the commercial management of customer accounts from initial enquiry through to completion.

Project & Sample Management

• Manage customer projects from initial approval through to successful completion.
• Coordinate with internal departments to ensure projects are delivered accurately and within agreed timescales.
• Maintain clear and accurate documentation throughout each project.
• Coordinate customer sample requests and work with internal teams to ensure samples are prepared and delivered on time.

New Product Development

• Work closely with the New Product Development team to ensure new products and packaging meet customer requirements.
• Manage communication between customers and internal teams throughout the development process.
• Provide customers with regular updates and ensure requirements are clearly understood and delivered.

Professional Development

• Take an active approach to personal and professional development.
• Continuously develop commercial, product and customer knowledge.
• Contribute positively to the wider team and support the ongoing development of the business.

Skills & Experience:

• The successful candidate will ideally have:
• A minimum of 5 years' experience in Account Management or National Account Management, preferably within the FMCG sector.
• Strong knowledge of FMCG commercial practices and customer requirements.
• Proven experience managing and developing key customer relationships.
• A strong commercial mindset with the ability to identify and convert opportunities for sales growth.
• Excellent verbal and written communication skills.
• Strong organisational and time-management skills, with the ability to manage multiple priorities and meet deadlines.
• Strong Microsoft Excel skills.
• The ability to work effectively both independently and as part of a wider team.
• A strong understanding of products, customer requirements and commercial expectations within an assigned portfolio.
• Recognition of Prior Learning may be considered where candidates can demonstrate relevant experience, training or transferable skills.

The Person We're Looking For:

• We are looking for someone who is:
• Proactive, driven and demonstrates strong initiative.
• Commercially minded with a focus on achieving results.
• Flexible and adaptable in response to changing business and customer requirements.
• Professional, reliable and committed to maintaining high standards.
• Confident and approachable, with the ability to build strong professional relationships.
• Customer-focused, with a genuine commitment to delivering excellent service.
• Respectful of different perspectives and open to new ideas.
• Creative and solution-focused, with the ability to identify practical solutions and new opportunities.
• Comfortable managing multiple accounts, projects and priorities in a fast-paced environment.

Working Arrangements:

• This is an office-based position located in Naas, Co. Kildare, with some travel required as part of the role. Travel may include customer meetings, account reviews and other business-related activities.
• The responsibilities of the role may evolve over time in line with the changing needs and priorities of the business.
• Appointment is subject to the successful candidate's eligibility to work in Ireland.