National Account Manager

Queally Group; Naas; On-site; EUR 60,000 - 90,000; Full time

Job summary

Queally Group is seeking a National Account Manager to lead key customer relationships from our Naas base. You will drive sales growth, manage forecasts with supply chain, and collaborate across functions to optimise order fulfilment and customer experience.

You should have 5+ years in FMCG account management, excellent communication skills, and be proficient in Excel. The role requires on-site presence with travel to customers as needed.

Qualifications

• Five years’ experience in Account Management within the FMCG sector.
• Excellent verbal and written communication skills.
• Proficient in Excel and able to analyse data.
• Ability to multitask and meet tight deadlines.
• Team player who can also work independently.

Responsibilities

• Manage and grow assigned customer accounts to achieve revenue and profitability targets.
• Accurately forecast product requirements with supply chain and provide real-time updates.
• Own all account management activities and ensure outstanding customer service.
• Handle pricing requests, prepare quotations with finance support, and manage credit risk.
• Coordinate with NPD to ensure new products meet customer needs and update project HUB.

Skills

Account management

FMCG knowledge

Communication

Tools

Excel

Job description

Queally Group is one of Ireland’s largest privately-owned agri-businesses with a global presence and diverse manufacturing facilities across Ireland, the United Kingdom, and beyond. As a family business, we are dedicated to fostering loyalty and support among our employees, which has been pivotal to our growth and success. Our mission is to produce high-quality products sustainably while acting as a positive force in the local communities where we operate. We are committed to combining innovation with traditional values to meet the evolving needs of our customers and stakeholders

Role Description

National Account Manager at The Culinary Food Group

This a full-time, on-site role based in Naas. This role will involve travel for customer visits. You will develop and manage specific customer accounts to optimise sales and ensure high levels of customer satisfaction. This role requires effective use of TCFG systems to deliver excellent service both internally and externally. You will collaborate with supporting departments to enhance order fulfilment, protect existing sales, and drive new business growth

Responsibilities associated with this role include, but are not limited to:

• Revenue & Profitability: Meet or exceed sales revenue and profitability goals for assigned customers
• Forecasting & Planning: Accurately forecast product requirements by working closely with supply chain teams and keeping projections updated – Realtime guidance updates
• Account Ownership: Take full responsibility for all account management activities to deliver the best of TCFG's products and services
• Customer Service: Provide outstanding service by managing customer inquiries and resolving issues promptly
• Relationship Building: Develop strong, positive relationships with customers to maximise sales and discover new opportunities
• Customer Experience Management: Ensure customer expectations are met and that the company delivers an exceptional experience. Full utilisation and ownership of the HUB for BURs task updates
• Project Management: Manage project handling including Gate 0 approvals and ensure detailed project documentation is maintained through the HUB
• Pricing & Quotations: Handle pricing requests, prepare formal quotations with finance support, and manage credit risk and debtor oversight
• Sample Management: Coordinate sample requests with the sales administrator to ensure timely delivery
• Sales Reviews & Communication: Prepare quarterly sales reviews and manage regular communication with customers regarding future sales and projects
• New Product Development: Liaise with the NPD team to ensure new products and packaging meet customer needs. Ownership and updates on the HUB for all projects generated
• Business Development: Build relationships with agreed prospective clients to create new business opportunities aligned to Sales Growth Strategy
• Inventory Management: Oversee inventory for aligned customer remit closely managing bespoke finished goods and raw materials agreements, including handling leftover stock

Qualifications/ Skills/ Experience:

• At least five years’ experience as an Account Manager or similar role within the FMCG sector
• Strong knowledge of FMCG business practices
• Excellent verbal and written communication skills
• Proficient in Excel
• Ability to multitask and work to tight deadlines
• Both a strong team player and able to work independently

Behaviours and Core Values:

• Uses initiative with a proactive attitude
• Flexibility and adaptability in changing environments
• Loyalty and integrity in professional conduct
• Friendly and approachable, skilled in building relationships
• Customer-oriented with a passion for the products sold
• Respectful of others’ opinions and open-minded
• Creative thinker with commercial awareness
• Good understanding of the products being managed

Applicants must already be legally eligible to work in Ireland and have the required work authorisation in place. Please note that work permit sponsorship is not available for this role.

Note: As with all positions, due to the dynamic nature of Arrow Group business, key responsibilities will evolve and change over time. Some travel will be required. Appointment to this role is subject to the candidate's eligibility to work in Ireland. We are an equal opportunities employer