Multilingual Inbound Sales & Service Associate

Getty-Images; Leinster; On-site; EUR 28,000 - 42,000; Full time

Job summary

Getty Images Holdings, Inc. seeks a Customer Service Associate to handle inbound service inquiries, provide information and solutions, and support sales via phone, email and chat.

You will collaborate with the sales team, enter and track invoices and CRM tickets, and help customers stay productive. Fluency in German and/or French and English at high level is required in this fast-paced, service‑driven environment.

Qualifications

• Strong interpersonal, organisational and communication skills.
• Relevant customer service experience.
• Strong attention to detail.
• Fluency in German and/or French and English at C1 level.
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook).
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Receive and process inbound sales queries via phone, email and online chat.
• Sell to customers and engage in discovery activities to determine needs and gather information.
• Encourage and enable customers to self-serve.
• Process, track, code and handle invoices and internal reports using various computer systems.
• Provide creative solutions and strive to find more productive and efficient ways to process, track and handle invoice processing.
• Assist the sales team with other paperwork and administrative needs to enhance and streamline workflow.
• Answer phones promptly and direct customers to the appropriate sales person for sales queries.
• Handle requests for services related to password resets, download issues, technical questions, etc.
• Create research Customer Relationship Management (CRM) tickets.

Skills

Interpersonal skills

Communication skills

Customer service experience

Attention to detail

Time management

Tools

Microsoft Office

CRM software

Job description

Getty Images Holdings, Inc. seeks a Customer Service Associate to handle inbound service inquiries, provide information and solutions, and support sales via phone, email and chat.

You will collaborate with the sales team, enter and track invoices and CRM tickets, and help customers stay productive. Fluency in German and/or French and English at high level is required in this fast-paced, service‑driven environment.