Insurance Admin Intern - Policy & Customer Support (Germany)

Irish Life Group Services Limited; Dublin; On-site; EUR 32,000 - 52,000; Full time

Job summary

Canada Life Assurance Europe plc in Ireland is seeking a German-speaking Customer Service professional to join our team supporting the German market. You will handle policy alterations, premium collection tasks, address changes, and respond to client and broker inquiries with accuracy and efficiency.

Collaborating with colleagues in Underwriting, Actuarial and Customer Accounts, you will maintain service quality, meet deadlines and ensure compliant, professional communication with customers and

Qualifications

• Fluency in German (written and verbal) and basic English.
• Good communication skills (written and verbal), prioritisation and organisation skills.
• Demonstrates market knowledge.
• Proven ability to work to deadlines.
• Attention to detail and quality focus.
• Flexibility and the ability to balance customer and company interests.

Responsibilities

• Carry out basic Policy Alterations and Premium Collection tasks across all products (address changes, beneficiary changes, bank details, etc.).
• Prioritise workload in line with team targets and respond to changing business demands.
• Participate in improving Policy Alterations and Premium Collection workflows and procedures.
• Ensure accuracy in all written correspondence to clients and brokers and in system updates.
• Provide excellent customer service to clients and sales partners, resolving issues swiftly.

Skills

German fluency

English basics

Communication skills

Prioritisation

Organisation

Deadline orientation

Attention to detail

Flexibility

Tools

Microsoft Office

Job description

Canada Life Assurance Europe plc in Ireland is seeking a German-speaking Customer Service professional to join our team supporting the German market. You will handle policy alterations, premium collection tasks, address changes, and respond to client and broker inquiries with accuracy and efficiency.

Collaborating with colleagues in Underwriting, Actuarial and Customer Accounts, you will maintain service quality, meet deadlines and ensure compliant, professional communication with customers and