Multi-Channel Quality Expert Reviewer (German Speakers)

Cross Border Talents; Dublin; Presencial; EUR 35.000 - 52.000; Jornada completa

Descripción de la vacante

Cross Border Talents in Dublin is seeking German-speaking professionals to join our multinational client as Multi-Channel Quality Expert Reviewers. This is a fully onsite, permanent role requiring content moderation experience and a 4-week onsite training commitment.

You will review client workflows across channels, ensuring safety and community standards are upheld and collaborate with a global team. Fluency in German and English is essential, with strong written communication and a proactive,

Formación

• Fluency in German and English, both written and spoken.
• Minimum of 6 months content moderation experience.
• Ability to work onsite in Dublin City Centre.
• Willingness to complete 4-week onsite training.
• Pass Right to Work, Criminal Record, Credit, and other checks.

Responsabilidades

• Quality review client workflows across multiple channels.
• Moderate content including violence, self-harm, fraud, hate speech, privacy violations.
• Review IDs and authenticity/ access flows; handle escalations.
• Support Special Ops/Global Risk Ops workflows (HERO, DOI).
• Apply high cultural awareness for nuanced policy decisions.

Conocimientos

German language

Content moderation

Team collaboration

Written communication

Descripción del empleo

Multi-Channel Quality Expert Reviewer (German Speakers)

Job Openings Multi-Channel Quality Expert Reviewer (German Speakers)

About the job Multi-Channel Quality Expert Reviewer (German Speakers)

We are seeking German-speaking professionals to join our multinational client asMulti-Channel Quality Expert Reviewerswith theirDublin team. This role is fully onsite and requires candidates with previous content moderation experience. You will support quality reviews of client workflows across multiple channels, ensuring compliance with safety and community standards.

Location: Dublin City Centre (Onsite)

Contract: Permanent, Full-Time (40 hours per week, fully flexible Mon–Sun 08:00–19:00)

Key Responsibilities:

• You will be responsible for quality reviewing client workflows, including but not limited to:
• Content Moderation:
  • Violence or credible threats of violence
  • Self-harm promotion
  • Fraud, theft, or illegal goods
  • Misrepresentation, impersonation, and privacy violations
  • Hate speech, bullying, phishing, spam, malware
  • Other categories as defined in the service guidelines
• ID Review & Authenticity/Access Flows
• Escalations as required
• Support workflows in Special Ops/Global Risk Ops, including:
  • HERO (viral/meme content)
  • DOI (Dangerous Organization content)
• Apply high cultural awareness and understanding of political/social context for nuanced policy decisions in accordance with client standards.

Candidate Profile – Values We Look For:

• Process Excellence: Strive for accuracy and continual improvement.
• Collaboration: Enjoy working as part of a team.
• Communication: Confidently articulate ideas in writing and verbally.
• Emotional Intelligence: Empathize, show kindness, and manage interactions thoughtfully.
• Open-Mindedness: Welcome new ideas and perspectives.
• Critical Thinking: Apply logical reasoning to make informed decisions.
• Solution Orientation: Focus on resolving challenges proactively.
• Entrepreneurship: Take ownership, self-drive, and adapt to new responsibilities.

Requirements:

• Fluency in German and English, both written and spoken
• Proven content moderation experience (a minimum of 6 months)
• Ability to work onsite in Dublin City Centre
• Willingness to complete 4-week onsite training
• Successfully pass Right to Work, Criminal Record, Credit, and other checks

This role is fully office-based, with no remote option.

No holiday requests during the first 8 weeks due to training.

This role offers the opportunity to make a real impact through high-quality content moderation while developing skills in global operational workflows.