Quality expert reveiwer with German

Cross Border Talents; Dublin; Vor Ort; EUR 33.599 - 41.066; Vollzeit

Benefits dieser Stelle

Private healthcare insurance

Death-in-service cover

20 days annual leave + 10 public/bank holidays

Pension with 4% contribution

Bonus (role-dependent)

Zusammenfassung

A reputable staffing agency is looking for a German-speaking Quality Expert Reviewer in Dublin City Centre. The successful candidate will perform quality reviews of sensitive content and ensure compliance with internal standards. Strong communication in both German and English is essential, along with proven experience in content moderation. Benefits include a competitive salary of €37,333, private healthcare, and pension contributions. This is an on-site role with no remote work option.

Qualifikationen

• Fluent German (spoken and written) is mandatory.
• Strong ability to work in a fast-paced environment.
• Proven experience in content moderation is required.

Aufgaben

• Perform quality reviews of content moderation workflows.
• Assess content related to sensitive topics.
• Manage escalations and complex scenarios.

Kenntnisse

Fluent German

Strong English communication skills

Critical thinking

High emotional intelligence

Attention to detail

Jobbeschreibung

Quality Expert Reviewer – German

Location: Onsite – Dublin City Centre, Ireland
Employment Type: Full-time | Permanent
Start Dates: Various
Department: Client Operations

About the Role

We are currently looking for German-speaking Quality Expert Reviewers to join a fast-growing operations team in Dublin city centre. In this role, you will be responsible for quality reviewing sensitive and high-risk content, ensuring that internal policies, procedures, and quality standards are consistently applied.

This is a fully onsite position with no work-from-home option.

Key Responsibilities

As a Quality Expert Reviewer, your duties will include:

• Performing quality reviews of content moderation workflows handled by global operations teams

• Reviewing and assessing content related to:

  • Violence and credible threats

  • Self-harm and suicide

  • Fraud, theft, vandalism, impersonation, and privacy violations

  • Hate speech, bullying, harassment

  • Phishing, spam, malware

  • Child exploitation

  • Nudity, pornography, and sexual solicitation

• Conducting ID verification and authenticity/access flow reviews

• Managing escalations and complex edge-case scenarios

• Supporting high-risk workflows, including:

  • HERO (viral and meme-based content)

  • DOI (Dangerous Organizations)

• Applying policies with high cultural and regional awareness, ensuring nuanced and accurate decisions aligned with abuse standards and training materials

• Maintaining high quality, accuracy, and compliance across all reviews

Requirements

To be successful in this role, you must have:

• Fluent German (spoken and written)

• Strong English communication skills

• Proven previous experience as a Content Moderator (mandatory – must be evidenced)

• Strong critical thinking and decision‑making skills

• High emotional intelligence and resilience when handling sensitive content

• Ability to work accurately in a fast‑paced, policy‑driven environment

• Strong attention to detail and process adherence

Work Schedule & Training

• Working hours: 40 hours per week

• Shifts: Fully flexible, Monday to Sunday between 08:00 – 19:00

• Training: 4 weeks, fully onsite in Dublin

• Important: No holidays or time‑off requests allowed during the first 8 weeks (training period)

Salary & Benefits

• Annual salary: €37,333

• Private healthcare insurance

• Death‑in‑service cover

• Annual leave: 20 days + 10 public/bank holidays

• Pension: 4% contribution

• Bonus (non‑contractual, role‑dependent)

Background Checks

Employment is subject to successful completion of:

• Right‑to‑Work verification

• Criminal record check

• Credit check

• Any additional role‑related checks

Work Location

• Fully office‑based

• Dublin City Centre

• No remote or hybrid option available