Quality Expert Reviewer - German Speaker

TP; Dublin; On-site; EUR 36,000 - 49,000; Full time

Job summary

Teleperformance Dublin City Centre is seeking a Multi Channel- Quality Expert Reviewer who speaks German and can demonstrate previous content moderation experience. The role is office-based in Dublin, with a starting salary of €42,667 per year and full-time hours. Training is on-site, and the contract is permanent.

Right to work and background checks apply. The successful candidate will participate in quality reviews of client workflows and assist with content moderation across topics such as

Qualifications

• Experience as a content moderator or similar role.
• Proficient German language skills.
• Able to work onsite in Dublin city centre.

Responsibilities

• Support the quality review of the Client workflows managed by the Clients Global.
• ID Review and Authenticity/Access Flows; Escalations.

Skills

Content moderation

German language

On-site work

Job description

Multi Channel- Quality Expert Reviewer (German speaker) - Dublin City Centre

Must Be Able To Evidence Previous Content Moderator Experience

Teleperformance certified as Great Place to Work for 5 years in a row! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

Start Dates: Various

• Location: Onsite Dublin city centre (no work at home option currently available)
• Salary: €42,667/year
• Shifts: Full Time, 40 hrs, Shifts starting anytime from 7am to 10pm Mon - Sun
• Training: 4 weeks on site in Dublin
• Contract: Permanent
• Background Checking:
• Right to Work
• Criminal Record Check
• Credit Check
• Any other associated checks
• Joining the team: Please note that this role is fully office based in Dublin.
• Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training**

Duties And Responsibilities

You will be supporting the quality review of the Client workflows managed by the Clients Global

Operations Team Including But Not Limited To

• a) Content Moderation - content includes the following topics unless otherwise mutually agreed:
• Organizing or credibly threatening violence
• Promoting self-harm
• Organizing theft, vandalism, fraud, poaching, or sale of restricted goods
• Misrepresentation, impersonation and privacy violations
• Hate speech, bullying
• Phishing, spam, and malware
• Child Exploitation
• Nudity, pornography
• Sexual solicitation
• Others as mutually agreed in an SCN
• b) ID Review and Authenticity/Access Flows;
• c) Escalations.

The Services shall support the quality review of the following Client workflows managed by Clients Special

Ops/Global Risk Ops (GRO) Focus On The Following Areas

• HERO (viral/meme content)
• DOI (Dangerous Organization)

"High affinity and cultural context of political/social situation regarding the relevant market/region that will be supported by each ‘agent’ – which