Motor Claims Handler

Sedgwick; Dublin; Remote; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Education Contribution

Career development and progression

Tax Saver Travel Scheme

Sedgwick's Sports & Social Club

Discounted Personal Training group

Employee Assistance Programme

Job summary

Sedgwick Ireland's Motor team is expanding and seeks experienced Motor Claims Handlers to join the business. Fully remote role offering the chance to build on motor claims expertise while handling a portfolio of motor files for a key client in a supportive, collaborative environment.

You will manage end-to-end claims from FNOL through settlement, handle complaints, and liaise with suppliers and internal departments.

Qualifications

• APA qualification in insurance or higher.
• Experience in the motor claims insurance environment, specifically FNOL.
• Decision making skills and sound numeric skills required.
• High level interpersonal and communication (verbal/written) skills.
• Experience working in a dynamic environment.
• General insurance background a distinct advantage.
• Excellent negotiating skills.
• Customer oriented and displays a willingness to meet and understand customer’s needs.
• Attention to detail and accuracy.

Responsibilities

• End to end management of a portfolio of 150+ motor first party and third party files with specific closure and quality targets.
• Handle complaints and CPC requirements familiarity.
• Desktop Liability investigation and determination.
• Proactive investigation and settlement of claims in expedient and compliant manner.
• Management of suppliers/vendors.
• Provide an excellent customer service to our client.
• Work as part of a team, liaising with the client and other departments.
• Represent the business in a professional and positive manner at all times.
• Maintain a positive attitude when faced with challenging circumstances and changing business needs.
• Be flexible with time and travel to other locations if necessary.

Skills

FNOL experience

Negotiation

Communication skills

Attention to detail

Problem solving

Customer service

Team collaboration

Proactive

Education

APA qualification in insurance

Job description

Sedgwick Ireland's Motor team is continuing to grow and is seeking a number of experienced Motor Claims Handlers to join the business.

This is an exciting opportunity for claims professionals looking to build on their existing motor claims expertise while broadening their experience across multiple classes of motor business. Joining a supportive and collaborative team, you will play a key role in delivering excellent service to customers, managing claims efficiently, and contributing to the continued success of a market-leading organisation.

Fully remote role

Job Title

Motor Claims Handler

Reports to

Motor Claims Handling Supervisor

Key roles

This position is within the Motor Division and will include both the desk-top administration, investigation, and negotiation of a portfolio of motor claims and the handling of complaints, on behalf of a key motor client.

Specific Responsibilities (including But Not Limited To)

• Proactive end to end management of a portfolio of 150+ motor first party and third party files with specific closure and quality targets
• Previous complaint handling experience would be advantageous together with familiarity of the CPC requirements.
• Desktop Liability investigation and determination
• Proactive investigation and settlement of claims in expedient and compliant manner
• Management of suppliers/vendors
• Provide an excellent customer service to our client
• Work as part of a team, liaising with the client and other departments
• Represent the business in a professional and positive manner at all times
• Maintain a positive attitude when faced with challenging circumstances and changing business needs
• Be flexible with time and willing to get involved in other areas of the business as requested by management, including travelling to other locations if necessary

Qualifications/skills

• APA qualification in insurance or higher
• Experience in the motor claims insurance environment, specifically FNOL
• Decision making skills and sound numeric skills required
• High level interpersonal and communication (verbal/written) skills
• Experience working in a dynamic environment
• General insurance background a distinct advantage
• Highly motivated, proactive and with excellent influential skills to influence both internally and externally
• Possess excellent communication skills, both written and verbal.
• Problem solving ability
• Customer orientated and displays a willingness to meet and understand customer’s needs
• Demonstrate excellent attention to detail and accuracy
• Possess excellent negotiating skills

Experience

A basic knowledge of Motor Claims classifications or Motor Policies and processes is a distinct advantage. The successful candidate will have worked previously/currently in a Motor FNOL environment, with a demonstrable ability to be flexible, able to adapt to changing requirements and willing to learn. Must have experience working in a pressurized environment with deadlines with a full understanding of market agreements / developments and quantum

Benefits Of Working For Sedgwick In Ireland

• Education Contribution
• Career development and progression
• Tax Saver Travel Scheme
• Sedgwick's Sports & Social Club
• Discounted Personal Training group circuit classes
• Employee Assistance Programme

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.