Modern Workplace Support Analyst

Storm Technology Ltd; Dublin; Hybrid; EUR 42,000 - 54,000; Full time

Job summary

Storm Technology Ltd, part of the Littlefish Group, is seeking a Microsoft 365 Support Analyst on a 7-month fixed term maternity cover. Based in Dublin with a flexible hybrid model requiring two office days per week in Dublin 1, you will join the M365 Productivity & Engagement team and support users across multiple organisations.

You’ll act as a key contact for application support, handle incidents, troubleshoot issues, and help develop processes and documentation to deliver a reliable and

Qualifications

• Experience in managing tasks and incidents in a Support Desk environment.
• Strong troubleshooting and analytical skills with a proactive mindset.
• Ability to learn, develop and expand technical knowledge while collaborating with the team.

Responsibilities

• Join the M365 Productivity & Engagement team and support users across organisations.
• Act as a key contact for application support, troubleshooting and incident management.
• Help develop processes, procedures and documentation for an effective Support Desk.

Skills

Task management

Incident management

Troubleshooting

Ownership mindset

Team collaboration

Tools

SharePoint

Microsoft 365

Job description

• Come and join the M365 Productivity & Engagement team at Storm Technology (a Littlefish Company)
• Work location: Dublin (Flexible Hybrid. 2 office days per week in Dublin 1)
• Duration: This role is a 7 fixed term maternity cover

Here at Storm Technology, part of the Littlefish Group, we're passionate about helping organisations realise the full potential of Microsoft technologies. As a leading Microsoft Solutions Partner, we work with clients across Ireland and the UK to solve complex business challenges and deliver meaningful outcomes through technology. As we continue to grow our digital services capability, we're looking for talented people who enjoy collaborating, innovating and making a real impact.

The role and what you’ll be getting up to on a day to day basis:

Are you a natural problem solver who enjoys helping people get the most from Microsoft technology?

We’re looking for a Microsoft 365 Support Analyst to join the M365 Productivity & Engagement team at Storm Technology, a Littlefish company on a 7 month fixed term basis. You’ll work within a collaborative Support Desk environment, helping users across multiple organisations resolve application issues and achieve their business objectives.

You’ll act as a key point of contact for application support, troubleshooting problems, managing incidents and providing clear guidance to users.

You’ll also help develop the processes, procedures and documentation that underpin an effective and customer-focused Support Desk.

We need a candidate with:

• The ability to manage tasks and support incidents
• Strong troubleshooting and analytical skills
• A proactive approach with a genuine sense of ownership
• The drive to learn, develop and build your technical knowledge
• A collaborative, team-focused mindset

Previous experience within a Support Desk environment would be beneficial, while experience with Microsoft technologies, particularly SharePoint, would be an advantage.

Here at Storm Technology, part of the Littlefish Group we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.