Hybrid Microsoft 365 Support Analyst – Dublin (7m FTC)

Storm Technology Ltd; Dublin; Hybrid; EUR 42,000 - 54,000; Full time

Job summary

Storm Technology Ltd, part of the Littlefish Group, is seeking a Microsoft 365 Support Analyst on a 7-month fixed term maternity cover. Based in Dublin with a flexible hybrid model requiring two office days per week in Dublin 1, you will join the M365 Productivity & Engagement team and support users across multiple organisations.

You’ll act as a key contact for application support, handle incidents, troubleshoot issues, and help develop processes and documentation to deliver a reliable and

Qualifications

• Experience in managing tasks and incidents in a Support Desk environment.
• Strong troubleshooting and analytical skills with a proactive mindset.
• Ability to learn, develop and expand technical knowledge while collaborating with the team.

Responsibilities

• Join the M365 Productivity & Engagement team and support users across organisations.
• Act as a key contact for application support, troubleshooting and incident management.
• Help develop processes, procedures and documentation for an effective Support Desk.

Skills

Task management

Incident management

Troubleshooting

Ownership mindset

Team collaboration

Tools

SharePoint

Microsoft 365

Job description

Storm Technology Ltd, part of the Littlefish Group, is seeking a Microsoft 365 Support Analyst on a 7-month fixed term maternity cover. Based in Dublin with a flexible hybrid model requiring two office days per week in Dublin 1, you will join the M365 Productivity & Engagement team and support users across multiple organisations.

You’ll act as a key contact for application support, handle incidents, troubleshoot issues, and help develop processes and documentation to deliver a reliable and