Migration Services Caseworker – Gaza Medical Evacuation (Remote)

HireHive; Dublin; Hybrid; EUR 37,000 - 51,000; Full time

Job summary

The Irish Red Cross invites applications for a Migration Services Caseworker to support Palestinian patients and their families under the Gaza Medical Evacuation Initiative. Based in Dublin, the role is a fixed-term, full-time 12-month contract, with occasional travel and potential remote work within Ireland.

You will conduct needs assessments, coordinate with health and housing partners, maintain confidential records, and advocate for access to services.

Qualifications

• Fluency in Arabic and English is essential.
• Experience in face-to-face client work and/or casework, demonstrating excellent communication and proven listening skills.
• Experience in direct case work/management supporting migrants, preferably within the voluntary sector.
• Experience of working with people from different cultural backgrounds, particularly migrants.
• A demonstrated understanding of asylum and migration, and associated topics, including relevant legislation.

Responsibilities

• Provide comprehensive casework support to Palestinian patients and their families participating in the Gaza Medical Evacuation Initiative.
• Conduct and regularly review family needs assessments and action plans, identifying medical, accommodation, education, social protection, integration and other support needs.
• Support families in accessing relevant statutory and community services, including healthcare, education, social protection, local authority and other essential services.
• Coordinate practical arrangements related to medical appointments, including transport and accommodation, in collaboration with healthcare providers, IRC colleagues and relevant partners.
• Work closely with the IRC Housing Team and relevant stakeholders to support families to transition from temporary accommodation to suitable and sustainable longer‑term housing.
• Provide information, guidance, referrals and advocacy to help families address identified barriers, understand available services and progress towards greater independence.
• Identify and appropriately escalation safeguarding, protection and welfare concerns in accordance with IRC policies and procedures.
• Maintain accurate and confidential case records, needs assessments, case notes, referrals, statistics and programme tracking systems in line with GDPR and IRC requirements.
• Develop and maintain effective working relationships with IRC teams, volunteers, healthcare providers, statutory authorities, local organisations and other relevant stakeholders.
• Participate in case reviews, transition and case‑closure processes, meetings and trainings, and undertake other reasonable duties required to support the effective delivery of the Gaza Medical Evacuation Initiative.
• To undertake any other relevant duties within the overall scope of this post as may be required from time to time.

Skills

Arabic fluency

English fluency

Attention to detail

Face-to-face client work

Casework experience

Migrants support experience

Cultural awareness

Confidentiality

Time management

Team player

GDPR awareness

Education

Relevant 3rd level qualification or similar experience

Job description

The Irish Red Cross invites applications for a Migration Services Caseworker to support Palestinian patients and their families under the Gaza Medical Evacuation Initiative. Based in Dublin, the role is a fixed-term, full-time 12-month contract, with occasional travel and potential remote work within Ireland.

You will conduct needs assessments, coordinate with health and housing partners, maintain confidential records, and advocate for access to services.