Member Services Specialist – Frontline Banking

Credit Union; Ireland; Remote; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Training and development opportunities

Supportive team environment

Job summary

Cooley Credit Union Ltd is seeking a frontline Member Services Officer to join our team across our Cooley, Carlingford and Omeath offices. The role focuses on member service, account handling and inquiries.

You will process transactions, open accounts, assist with loans and respond to member questions by phone, email or in person, while ensuring AML and data protection compliance. We offer training, development opportunities and a supportive team environment.

Qualifications

• Experience in a Credit Union or financial services environment preferred.
• Strong customer service, communication and IT skills.
• Excellent attention to detail and ability to work independently and as part of a team.

Responsibilities

• Process member transactions and maintain accurate records.
• Open new accounts and assist with loan applications and payments.
• Respond to member enquiries by phone, email and in person.
• Promote Credit Union products and services.
• Support administrative, operational, marketing and compliance activities.
• Adhere to AML, Data Protection and regulatory requirements.

Skills

Customer service

Communication

IT skills

Education

QFA/APA qualification

Job description

Cooley Credit Union Ltd is seeking a frontline Member Services Officer to join our team across our Cooley, Carlingford and Omeath offices. The role focuses on member service, account handling and inquiries.

You will process transactions, open accounts, assist with loans and respond to member questions by phone, email or in person, while ensuring AML and data protection compliance. We offer training, development opportunities and a supportive team environment.