Member Services Officer - Gurranabraher Credit Union

Credit Union; Cork; Hybrid; EUR 29,000 - 38,000; Full time

Job summary

Gurranabraher Credit Union in Cork City is seeking an experienced Member Services Officer to deliver excellent service to our members. The role involves assisting with day-to-day transactions, loan applications and queries, at the front counter and member service hub.

The position is permanent, subject to probation, with a 4.5-day working week and a salary competitive with experience and qualifications. You will report to the Credit Union Operations Manager and contribute to strong front- and

Qualifications

• Minimum qualification: Leaving Certificate or equivalent, APA (Loans). QFA preferred.
• Previous significant experience in a member services or counter services role within a credit union, bank or similar financial services environment.
• Experience in processing transactions, handling cash and balancing cash accurately.
• Strong numeracy and IT skills, together with strong communication and interpersonal skills.
• A commitment to excellent member service and the ability to work effectively as part of a team.

Responsibilities

• You will assist members with their day-to-day transactions, loan applications and queries, while supporting our front- and back-office operations.
• Provide a professional, helpful and efficient service to members at the front counter and in the member service hub.
• Process transactions on the Credit Union system, handle cash and accurately balance your cash position.
• Deal with loan applications and drawdowns.
• Respond to member queries and carry out other front- and back-office tasks.

Skills

Cash handling

Communication skills

IT literacy

Customer service

Education

Leaving Certificate or equivalent

APA (Loans)

QFA preferred

Job description

Gurranabraher Credit Union is seeking an experienced Member Services Officer to join our team. With offices at Bakers Road and Harbourview Road in Cork City, we are looking for a qualified professional who will deliver an excellent service to our members.
Contract: Permanent, subject to a probation period.
Working week: 4.5 days per week.
Salary: Competitive Salary based on experience and qualifications.
Reporting to: The Credit Union Operations Manager.

The role

You will assist members with their day-to-day transactions, loan applications and queries, while supporting our front- and back-office operations.

Provide a professional, helpful and efficient service to members at the front counter and in the member service hub.

Process transactions on the Credit Union system, handle cash and accurately balance your cash position.

Deal with loan applications and drawdowns.

Respond to member queries and carry out other front- and back-office tasks.

Qualifications and experience

Minimum qualification:Leaving Certificate or equivalent, APA (Loans). QFA preferred. Applicants must already hold the required minimum qualification.

Previous significant experience in a member services or counter services role within a credit union, bank or similar financial services environment.

Experience in processing transactions, handling cash and balancing cash accurately.

Strong numeracy and IT skills, together with strong communication and interpersonal skills.

A commitment to excellent member service and the ability to work effectively as part of a team.

Gurranabraher Credit Union is an equal opportunities employer.