Member Service Representative

STRIVE Search; Dublin; On-site; EUR 28,000 - 40,000; Full time

Job summary

A Dublin City Centre Credit Union is seeking an experienced Member Service Representative to deliver high-quality service across multiple channels. You will handle transactions, respond to queries about accounts, loans and services, and support lending activities with the Loans Team.

The role emphasizes accuracy, strong communication and a customer-centric approach within a regulated financial environment.

Qualifications

• Previous experience in a customer-facing role within financial services.
• APA qualification is required.

Responsibilities

• Provide a high standard of service to members across telephone, online and face-to-face channels.
• Process member transactions accurately and efficiently.
• Deal with member queries relating to accounts, loans, savings and Credit Union services.
• Support the lending process and work closely with the Loans Team.
• Maintain accurate member records and update internal systems.
• Complete day-to-day administrative and operational duties.
• Identify members' needs and provide appropriate information on Credit Union products and services.
• Ensure all activities are carried out in line with internal policies, procedures and Central Bank requirements.
• Support the wider branch/team in delivering an efficient and member-focused service.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Microsoft Office (Word, Excel, Outlook

Education

APA qualification

Tools

Progress Banking System

Credit Union systems

Job description

Our client is a well-established Credit Union based in Dublin City Centre, with a strong focus on providing excellent service and support to its members. They are currently looking to hire an experienced Member Service Representative (MSR) to join their team. This is an excellent opportunity for an APA-qualified candidate.

What's on Offer

• Competitive salary with structured pay scales
• Support for continued professional development and further qualifications
• Modern Dublin City Centre office environment
• Excellent training and career development opportunities
• Supportive, member-focused working environment
• Long-term progression within the Credit Union

Key Responsibilities

• Provide a high standard of service to members across telephone, online and face-to-face channels
• Process member transactions accurately and efficiently
• Deal with member queries relating to accounts, loans, savings and Credit Union services
• Support the lending process and work closely with the Loans Team
• Maintain accurate member records and update internal systems
• Complete day-to-day administrative and operational duties
• Identify members' needs and provide appropriate information on Credit Union products and services
• Ensure all activities are carried out in line with internal policies, procedures and Central Bank requirements
• Support the wider branch/team in delivering an efficient and member-focused service

Key Skills Required

• Previous experience in a customer-facing role within financial services
• APA qualification is required
• Strong communication and interpersonal skills
• Excellent customer service and telephone manner
• Strong attention to detail and accuracy
• Good organisational and time management skills
• Ability to manage multiple member queries and prioritise workload
• Good working knowledge of Microsoft Office, including Word, Excel and Outlook
• Ability to work effectively as part of a team
• Previous experience within a Credit Union, bank or other financial services environment
• Experience dealing with lending or loan applications
• Experience working with members/customers in a regulated financial services environment
• Knowledge of Central Bank regulatory requirements and compliance procedures
• Experience using the Progress Banking System would be an advantage
• Knowledge of Credit Union products, services and le