Credit Controller

Gurranabraher Credit Union Limited; Cork; On-site; EUR 50,000 - 80,000; Full time

Job summary

Gurranabraher Credit Union Limited in Cork city seeks a permanent Credit Controller to lead the credit control function across our Cork offices.

You will manage arrears, engage with members, prepare reports, liaise with solicitors and attend court when required. A QFA or relevant qualification and a business degree are preferred.

Qualifications

• Must have experience in credit control or arrears management.
• Strong analytical and communication skills are essential.
• Familiarity with financial services in a regulated environment is preferred.

Responsibilities

• Communicate with members in arrears by phone, text, email and meetings.
• Provide efficient, member-focused credit control service.
• Manage arrears and repayment arrangements while protecting the Credit Union's interests.
• Monitor live and charged-off loans and maintain member details in the IT system.
• Prepare monthly and quarterly reports for the CEO/Financial Controller and Credit Control Committee.
• Liaise with solicitors and attend court when required.
• Support new and revised credit arrangements and contribute to policy improvements.
• Undertake other duties as required by the CEO.

Skills

Analytical skills

Interpersonal skills

Communication skills

Independent worker

Education

QFA or relevant professional qualification

Business degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Communications software

Job description

Take ownership of the Credit Control Function and help shape effective credit control policies, processes and member support.

Gurranabraher Credit Union is a community-based Credit Union serving 15,000 members with assets of over €106 million.

About the Role

This permanent, office-based position has overall responsibility for the Credit Union's credit control function. The role is based across our Cork city offices at Bakers Road, Gurranabraher, and Harbourview Road, Knocknaheeny.

A competitive remuneration package will be offered, commensurate with experience and qualifications.

Reporting to the CEO and Financial Controller, the Credit Controller will manage the credit control function and related administration, including:

• Communicate effectively with members in arrears by telephone, text, email and direct meetings.
• Provide an efficient, professional and member-focused service.
• Manage arrears effectively and fairly, working with members on appropriate repayment arrangements while protecting the interests of the Credit Union.
• Monitor both live and charged-off loans.
• Maintain accurate, up-to-date member details in the credit control IT system.
• Prepare monthly and quarterly reports for the CEO/Financial Controller and Credit Control Committee.
• Liaise with the Credit Union's solicitors as required.
• Attend court when required to represent the Credit Union.
• Support new and revised credit arrangements, where appropriate.
• Maintain a strong working knowledge of Credit Control Policy and Procedures and contribute to improved processes and policies.
• Undertake other reasonable duties assigned by the CEO.
• QFA or another relevant professional qualification.
• Relevant experience in credit control, arrears management, lending or financial services, preferably in a regulated financial services environment.
• Strong analytical, interpersonal and communication skills.
• Strong IT skills, including Microsoft Excel, Word and communications software.
• Ability to work effectively both independently and as part of a team.
• Desirable: A degree in Business or another relevant discipline.