Member Service Representative - Ballina Credit Union

Credit Union; Ballina; Remote; EUR 28,000 - 36,000; Full time

Job summary

Ballina Credit Union is seeking a dedicated Member Service Representative (MSR) to support day-to-day member needs in Ballina, Co. Mayo.

The role focuses on delivering exceptional service across telephone, online and email channels, with strong attention to accuracy and member care. The MSR will manage member accounts, perform transactions, and contribute to a friendly, efficient service culture at Ballina Credit Union.

Qualifications

• Experience in financial services or office environment is desirable.
• QFA qualification desirable (or actively working towards MCC).
• Successful candidates will meet Central Bank Fitness & Probity standards.
• Ability to work on own initiative and as part of a team.

Responsibilities

• Handle member accounts, including lodgements, withdrawals and transfers.
• Record and reconcile transactions for daily cash float and electronic payments.
• Provide telephone, online and email service to members with high quality care.
• Deliver exceptional member service in a timely and efficient manner.
• Assist with general back-office and administrative tasks as required.

Skills

Organisational skills

Problem-solving

Interpersonal skills

Verbal communication

Written communication

Analytical skills

Numerical skills

IT skills

Education

QFA/AP A desirable

Job description

Ballina Credit Union was founded in 1968, and we have been serving our members in a professional and efficient manner ever since. Ballina Credit union currently has an asset value of over €100m and boasts a membership in excess of 17,000 accounts.

We are currently recruiting a full-time Member Service Representative (MSR) who will support the day-to-day needs of our members.

Reporting to:

Operations Manager

Location:

Ballina, Co. Mayo - Onsite Tuesday to Saturday

Role Description:

Member Service Representatives are responsible for carrying out a range of both back-office and member-facing operational and administrative activities that contribute to the effective running of the day-to-day operations of the credit union. The key purpose of the roles is to support our very valued members with all financial transactions by providing a superior level of assistance and service in a timely and efficient manner. As an MSR, you are the main point of contact for all existing and potentially new members, delivering exceptional member service by providing an efficient telephone, online, and email service to our members. The successful candidates will have an excellent member care ethos. This role would be beneficial to anyone looking to gain or enhance their experience in the financial services sector.

• Member-focused and aligned with the ethos and values of the credit union.
• Strong organisational and problem-solving skills with the ability to multitask effectively.
• Friendly, professional, and approachable, believing in teamwork and collaboration.
• Experience working in a credit union, financial or office administration environment an advantage.
• Excellent verbal, written communication with strong interpersonal skills.
• Demonstrate strong analytical and numerical skills
• Experience in IT skills and demonstrate strong analytical and numerical skills.
• Detail-oriented and well-organized with exemplary phone manner.
• Flexible and adaptable with a positive attitude to change with a strong action orientation.
• Responsible for managing all aspects of member accounts, including lodgements, withdrawals and transfers, account opening, reactivation and electronic payments.
• Accurately record and reconcile all transactions involved in the maintenance of the daily cash float, including lodgements, withdrawals, debit card payments, external cheques and cash loans.
• QFA/APA qualification desirable but not essential. Should the role extend past 6 months, candidates will be required to undertake study to obtain their QFA qualification.
• Ballina Credit Unionis a community-based credit union with our members needs foremost in our decision-making. We aim to deliver a friendly, efficient quality service as well as products to our valued members as a not-for-profit organisation.

Role Requirements

Experience in working in a financial services or office environment is desirable but not essential.

QFA qualification desirable (or actively working towards obtaining qualification) in line with the Minimum Competency Code (MCC) set out by the Central Bank

Successful candidates will be expected to meet the Central Bank Fitness & Probity standards

Ability to work on own initiative and as part of team

Applications on or before 5:00 p.m. on 30 th of October 2026

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