Assistant Hotel Conference and Banquets Manager

Castleknock Hotel; Leinster; On-site; EUR 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Free meals on duty

Complimentary uniforms

Employee discounts across hotels

Career progression opportunities

Onsite gym / spa discounts

Employee recognition awards

Free parking / bike-to-work

Job summary

Castleknock Hotel is seeking an Assistant Conference & Banquets Manager to lead a large events team and oversee all aspects of the department.

You will coordinate with multiple departments to deliver outstanding corporate and social events, manage client expectations, and drive profitability while maintaining service excellence.

Qualifications

• Experience in coordinating conferences, banquets and events within a hotel setting.
• Strong guest service ethos with ability to upsell services (catering, AV, room blocks).
• Excellent planning, organization and communication skills.

Responsibilities

• Coordinate with banqueting, catering, AV and housekeeping departments.
• Manage day-to-day client expectations for corporate and social events.
• Provide outstanding service to clients and handle last-minute changes calmly.
• Coordinate with vendors, hotel teams and clients for seamless events.
• Manage multiple events simultaneously and prioritize under pressure.
• Upsell hotel services and manage invoices and event P&Ls.
• Ensure profitability and adherence to hotel policies and schedules.
• Review event sheets and verify dietary requirements and room setups.

Skills

Event management

Guest service

Attention to detail

Time management

Team leadership

Job description

At Castleknock Hotel we are currently recruiting for an Assistant Conference & Banquets Manager to join our Team. This is a busy, exciting and rewarding role assisting in managing a large team for all aspects of the department. This role is ideal for candidates who are looking for a new challenge or progression in this area.

Why Work With Us?

At Castleknock Hotel, our team is at the heart of everything we do. We have been awarded - Failte Ireland Outstanding Employer Excellence, Irish Hotel Federation Expert Quality Employer, Great Place to Work, Best Workplace in Hospitality.

We're guided by our core values:

Think About the Guest Be Respectful Work As One Be the Best Own It & Deliver It

As a team member, you'll enjoy many benefits, some are listed below:

• Competitive pay
• Free meals on duty
• Complimentary uniforms
• Employee discounts across all FBD Hotels & Resorts
• Employment opportunities across all FBDS Hotels & Resorts
• Employee recognition awards
• Employee Reward points
• Free parking / Bike-to-work scheme
• Free gym membership / Discount in The Spa
• Ongoing training, development, and career progression
• Access to an EAP
• Access to the Castleknock Team Voice group

What the role is:

• Coordinating with departments (banqueting, catering, AV, housekeeping)
• Managing day to day client expectations for bookings - Corporate events and Social events
• Providing excellent service to clients
• Handling lastminute changes calmly and efficiently
• Coordinating across vendors, hotel teams, and clients
• Managing multiple events simultaneously
• Prioritizing under pressure
• Upselling hotel services (catering, room blocks, AV)
• Managing invoices and event P&Ls
• Ensuring profitability of events
• Handling unexpected issues (weather, equipment, staffing)
• Quick decisionmaking
• Creative solutions on event day
• Familiarity with hotel PMS (Opera)
• Event management software
• AV basics (projectors, mics, staging)
• Ensuring compliance with hotel policies
• Reviewing Function sheets (Banquet Event Orders)
• Doublechecking room setups, dietary requirements, and schedules
• Ensuring a seamless guest experience

What we're looking for from you:

• The ability to manage, plan and execute all events within conferencing and banqueting department
• The ability to engage well with guests to provide an outstanding and unforgettable experience
• Excellent attention to detail & a high level of knowledge of Food & Beverage service
• The ability to adapt to change and work well under pressure
• Outgoing and friendly personality
• Have a professional image at all times in line with the Hotel standards
• Be committed to the team and the Hotel industry
• Be flexible with working hours (must be available for weekends, early starts and late finishes)
• Previous experience with Hotel Event operations
• Outstanding attention to detail and effective communication
• Ability to follow verbal directions in a fast-paced and dynamic environment
• Excellent time management and the ability to prioritise tasks
• Outgoing and friendly personality
• Have a professional image at all times in line with the Hotel standards
• Hospitality expertise (understanding guest flow, service standards)
• Cultural awareness (working with international clients)
• Excellent team training skills