Marketing Analyst

eTeam; Dublin; On-site; EUR 42,000 - 56,000; Full time

Job summary

eTeam is seeking a Coordinator for the Client Centre to craft meaningful customer experiences aligned with SIC Engagement goals. You will work with Strategists and Account Executives to plan, prepare, and execute engagements that meet business objectives.

The role focuses on coordinating meetings, on-site logistics, and stakeholder communications, with exposure to dashboards and KPI tracking to drive continual improvement.

Qualifications

• Proven track record in creating seamless customer experiences.
• 3+ years in sales meetings or executive briefings.
• Experience in customer-facing roles and/or event management is preferred.
• Adaptability to changing customer expectations and environments.
• Diplomacy and strong communication skills are essential.
• Strong problem solving and escalation judgment.
• Collaborative, team-oriented mindset with cross-functional work.
• Ability to manage multiple vendors and stakeholderson projects.
• Autonomy and creativity in delivering engagements.
• Excellent grammar and communication, both written and verbal.

Responsibilities

• Create and shape customer experiences by understanding customer objectives and AE goals.
• Collaborate with Strategists to meet success criteria and coordinate planning calls.
• Articulate objectives in meetings, speaker invitations, and stakeholder inquiries.
• Own meeting logistics, including scheduling, catering, and room readiness.
• Coordinate on-site logistics across offices, IT, facility services, and real estate.
• Prepare and analyze SIC Engagement surveys to drive improvements.
• Support and lead programs across SIC teams for growth.
• Utilize dashboards to capture and share key metrics and KPIs.

Skills

Customer experience

Sales meetings experience

Event management

Flexibility

Diplomacy

Problem solving

Teamwork

Vendor coordination

Autonomy

Written/verbal communication

Tools

Salesforce

Job description

The role of a Coordinator in the Client Centre is to create meaningful customer experiences which enhance and accelerate the customers' business goals and objectives as part of an SIC Engagement. This means facilitating the planning, preparation and execution of SIC Engagements, while following global best practices and procedures. The Coordinator works closely with Strategists and Account Executives (AE) to organize the overall experience of SIC Engagements. This dynamic role is for someone interested and experienced in a career in marketing, program, sales events and productivity.

Responsibilities Include:

• Create and shape the customer experience by gaining an understanding of the customers' business objectives and AE goals for the SIC Engagement to deliver exceptional customer experiences
• Partnering with Strategists on your team to ensure the success criteria of each customer engagement is met, with a series of planning calls, asynchronous collaboration, and individual preparation
• Clearly articulate the above objectives in meetings, speaker invitations and stakeholder inquiries
• Manage all meeting logistics - including SIC experiences, room and speaker calendar scheduling, catering coordination, room readiness - to deliver engagement execution excellence
• Manage an ecosystem of on-site logistics (such as office management, IT, porters, workplace services/real estate team, etc.)
• Prepare, collect, and understand SIC Engagement surveys to gauge real-time feedback and improve the program
• Support and lead programs and projects across the SIC teams driving continual growth of the SIC program
• Leverage tools and dashboards to capture, measure and share our key metrics and KPIs

Required Skills/Experience:

• Commitment to customer satisfaction and creation of seamless customer experiences
• 3+ years of functional experience in sales meetings or executive briefings
• Ideal candidate has customer-facing experience and/or event management experience
• Flexibility and curiosity to adapt to changes driven by our customers' expectations
• Diplomacy
• Strong problem solving skills and the ability to assess when escalation is needed
• Lateral thinker who is teamwork oriented and enjoys working with a high level of collaboration
• Collaboration across a variety of vendors and support models
• Ability to deliver on expectations with a high degree of autonomy and creativity
• Excellent written and verbal communication skills, with exceptional grammar, spelling, and punctuation skills
• Familiarity with the Salesforce application, dashboards and reporting skills is a key differentiator
• Strong logistical skills and the ability to work with executive and sales management, and other organizations and stakeholders to ensure the success of the SIC Engagement