Business Analyst

Fenergo; Ireland; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Employee wellness program

Career progression plans

Employee recognition plan

Sports & social activities

Mentoring & Coaching

Professional Development

Give Back to the Community

Employee Support Groups

Job summary

Fenergo seeks an experienced Business Analyst to join the Enterprise Transformation Team in Ireland. The role focuses on improving Sales & Marketing operations through process analysis, system configuration, and automation, partnering with Sales & Marketing, analytics, and digital transformation teams to deliver measurable improvements in efficiency and data quality.

You will work with Salesforce, Marketo, Gong and other tools to deliver integrated solutions, drive change, and ensure user

Qualifications

• Analyze, map, and redesign Sales & Marketing processes using lean principles.
• Gather business requirements and translate them into technical specifications for system configuration or automation.
• Lead tool rationalisation initiatives, identifying overlaps and proposing streamlined, cost-effective solutions.
• Act as the business lead on system enhancements and new feature implementations across Salesforce, Marketo, Gong and related tools.

Responsibilities

• Analyze, map, and redesign Sales & Marketing processes using lean principles to drive operational efficiency.
• Identify and implement process improvement opportunities across systems, workflows, and teams.
• Gather business requirements and translate them into technical specifications for configuration or automation.
• Lead workshops with cross-functional teams to design future-state processes and systems.
• Develop and maintain comprehensive documentation for systems and processes.
• Lead user training, onboarding, and change management activities to drive adoption.

Skills

Business Analysis

Process Improvement

System Configuration

Automation

Stakeholder Management

Education

Bachelor's degree in Business Information Systems

Tools

Salesforce

Marketo

Gong

Job description

• We are seeking an experienced Business Analyst to join our Enterprise Transformation Team
• This role focuses on improving Sales & Marketing operations through process analysis, system configuration, and automation. We value foundations in systems integration or large programme delivery, followed by hands-on BA work inside a product or enterprise setting
• This is not a pure admin position; core BA skills are required to analyse problems, design future-state processes, and drive change
• You will work with Salesforce, Marketo, Gong, and other tools —partnering with Sales & Marketing, analytics, and digital transformation teams to deliver measurable improvements in efficiency, data quality, and user experience
• Analyse, map, and redesign Sales & Marketing processes using lean principles to drive operational efficiency
• Identify and implement process improvement opportunities across systems, workflows, and teams
• Act as the business lead on system enhancements and new feature implementations across Salesforce, Marketo, Gong and related tools
• Gather business requirements and translate them into technical specifications for system configuration or automation
• Lead tool rationalisation initiatives, identifying overlaps and proposing streamlined, cost-effective solutions
• Collaborate closely with Sales & Marketing, operations, and digital transformation teams to deliver integrated solutions
• Facilitate cross-functional workshops to identify pain points and design future-state processes and systems
• Develop and maintain comprehensive documentation for systems, processes, and standard operating procedures
• Lead user training, onboarding, and change management activities to drive adoption and effective usage of tools
• Monitor system performance and user feedback to identify enhancement opportunities
• Stay current on trends in Sales & Marketing systems, process automation, and CRM innovation, bringing new ideas into the team

Benefits

• Flexible working
• Employee wellness program
• On-going training & career progression plans
• Employee recognition plan
• Sports & social activities
• Mentoring & Coaching
• Professional Development
• Give Back to the Community
• Employee Support Groups

Experience working with CRM and marketing related systems (e.g. Marketo, Salesforce and GongProven experience leading or contributing to process improvement or transformation initiativesBachelor’s degree in business Information Systems, or related fieldStrong communicator with the ability to engage both technical and non-technical audiencesStrong understanding of finance processes and their interdependencies with systemsExcellent analytical, problem-solving, and project management skillsKnowledge of Lean Six Sigma or other process mapping tools/methodologies is a strong plus