Manager of Revenue Operations (Order Management)

Pinterest; Ireland; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Pinterest is seeking a Manager I, Revenue Operations (Order Management) in Ireland to lead a team responsible for the end-to-end order fulfillment process, ensuring accuracy and exceptional customer service. You will collaborate with Sales Strategy, Revenue Operations, and Sales to enhance the order experience and drive automation that boosts efficiency and compliance.

The role requires deep knowledge of Order Management and Quote-to-Cash systems, CPQ, pricing, and revenue recognition, with 5+

Qualifikationen

• Extensive experience in Order Processing and Quote-to-Cash operations.
• Operational rigor with measurable outcomes, evaluating issues from multiple angles.
• Requires office collaboration up to two times per month.
• Deep knowledge of Order Management and Quote-to-Cash systems including CPQ, pricing, order orchestration, and revenue recognition, supported by ERP/CRM platforms and reporting tools.
• Global people management experience aligned with mission and values.
• Minimum 5 years in revenue operations or a similar global organization, with 2+ years in leadership.

Aufgaben

• Lead a team responsible for end-to-end order fulfillment and accuracy.
• Build partnerships with cross-functional teams to scale processes that drive revenue.
• Design and run case and queue management to meet SLAs.
• Escalate complex orders and drive root-cause fixes.
• Develop and monitor key operational metrics for performance insights.

Kenntnisse

Order Processing

Quote-to-Cash

People management

Data analysis

SLA management

Ausbildung

Bachelor's degree in a relevant field

Tools

CPQ

ERP/CRM platforms

Jobbeschreibung

• As Manager I, Revenue Operations (Order Management), you will lead a team overseeing the regional end-to-end order fulfillment process, ensuring accuracy, efficiency, and exceptional customer service. You’ll build strong partnerships with cross-functional teams to scale processes that drive revenue through flawless order execution and support growth opportunities. Focus areas include policy and data integrity, SLA-driven case and queue management, and continuous improvement across workflows, tools, and vendor and outsourced operations
• Own the end-to-end order lifecycle, delivering accurate and timely orders
• Lead, mentor, and develop a high-performing team with clear goals, regular coaching and reviews, and a culture of accountability and excellence
• Design and run case and queue management to consistently meet or exceed SLAs and customer expectations
• Serve as the point of escalation for complex orders, exceptions, and policy approvals; drive root-cause fixes to prevent recurrence
• Drive data-driven accountability and strategic insights by developing, monitoring, and analyzing key operational metrics to identify performance trends, optimize processes, and enable informed decision-making across cross-functional teams
• Partner with Sales Strategy, Revenue Operations, and Sales to improve the order experience and policy clarity, while driving prioritized process and automation enhancements that boost efficiency, quality, and compliance
• Establish and maintain SOPs, playbooks, and training; ensure compliance with accounting policy, revenue recognition readiness, and internal controls
• Standardize reporting to measure team performance and inform decisions; evaluate and share key insights regularly

Extensive experience in Order Processing and Quote-to-Cash operations. Experience in internet advertising is preferredA verifiable track record of operational rigor, evaluating complex issues from multiple perspectives and performing extensive quantitative analysisThis role in our Accounting organization requires visiting a Pinterest office for collaboration up to two times per monthAn innovative and creative thinker with the ability to express complex ideas clearly and conciselyDeep knowledge of Order Management and Quote-to-Cash systems and workflows, including CPQ, pricing, order orchestration, and revenue recognition, supported by ERP/CRM platforms and reporting toolsA demonstrable background in global people management aligned with our mission and core valuesA bachelor’s degree in a relevant field or equivalent experienceAt least 5 years of experience in revenue operations or a similar team at a global organization, including 2 or more years in leadership