Manager I, Revenue Operations

StartupPlay; Dublin; Hybrid; EUR 69,000 - 121,000; Full time

Job summary

Pinterest is seeking a Manager I, Revenue Operations (Order Management) in Dublin. You will lead a team overseeing the regional end-to-end order fulfillment, ensuring accuracy, efficiency and exceptional service.

You’ll partner with cross-functional teams to scale processes and drive revenue through flawless order execution and policy compliance. In this hybrid role, you will visit the Dublin office for collaboration up to two times per month, build robust SOPs, and drive improvements across

Qualifications

• Demonstrated global people management experience.
• Deep knowledge of Order Management and CPQ, pricing, order orchestration, and revenue recognition.

Responsibilities

• Own end-to-end order lifecycle, delivering accurate orders.
• Lead, mentor, and develop a high-performing team with coaching and accountability.
• Design and run case and queue management to meet SLAs and customer expectations.
• Serve as escalation point for complex orders and policy approvals; drive root-cause fixes.
• Develop, monitor, and analyze key operational metrics to identify performance trends.

Skills

Order Management

Quote-to-Cash

People management

Leadership

ERP/CRM

Education

Bachelor’s degree

Tools

CPQ

ERP systems

CRM platforms

Job description

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

As Manager I, Revenue Operations (Order Management), you will lead a team that oversees the regional end to end order fulfillment process, ensuring accuracy, efficiency, and exceptional customer service. You’ll build strong partnerships with cross-functional teams to scale processes that drive revenue through flawless order execution and support growth opportunities. Focus areas include policy and data integrity, SLA-driven case/queue management, and continuous improvement across workflows, tools, and vendor/outsourced operations.

What you’ll do:

• Own the end-to-end order lifecycle, delivering accurate and timely orders.
• Lead, mentor, and develop a high-performing team with clear goals, regular coaching/reviews, and a culture of accountability and excellence.
• Design and run case and queue management to consistently meet or exceed SLAs and customer expectations.
• Serve as the point of escalation for complex orders, exceptions, and policy approvals; drive root-cause fixes to prevent recurrence.
• Drive data-driven accountability and strategic insights by developing, monitoring, and analyzing key operational metrics to identify performance trends, optimize processes, and enable informed decision‑making across cross-functional teams.
• Partner with Sales Strategy, Revenue Operations, and Sales to improve order experience and policy clarity, while driving prioritized process and automation enhancements that boost efficiency, quality, and compliance.
• Establish and maintain SOPs, playbooks, and training; ensure compliance with accounting policy, revenue recognition readiness, and internal controls.
• Standardize reporting to measure team and inform decisions, evaluate and share key insights regularly.

What we’re looking for:

• Our PinFlex future of work philosophy for this role in our Accounting organization requires this role to visit a Pinterest office for collaboration up to 2 times per month.
• A demonstrable background in global people management that is aligned with our mission and core values.
• Deep knowledge of Order Management and Quote-to-Cash systems and workflows, including CPQ, pricing, order orchestration and revenue recognition, supported by ERP/CRM platforms and reporting tools.
• Extensive experience in Order Processing and Quote to Cash operations.
• Preferably with experience in internet advertising.
• Innovative and creative thinker with demonstrated ability to express complex ideas in a clear and concise manner.
• Exceptional leader with a verifiable track record of operational rigor by evaluating complex issues from multiple perspectives and performing extensive quantitative analysis.
• Bachelor’s degree in a relevant field or equivalent experience
• Minimum 5 years of experience in revenue operations or similar team at a global organization with 2+ years in leadership

Relocation Statement:

This position is not eligible for relocation assistance.

In-Office Requirement Statement:

We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role. This role will need to be in the Dublin office for in-person collaboration ~2 times/month.

#LI-HYBRID #SL2At Pinterest

Location based applicants

€69.083-€120.895 EURO

Commitment to Inclusion:

Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.