Mac & Windows Deskside Support Engineer

Cognizant

Dublin

On-site

EUR 42,000 - 56,000

Full time

6 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Cognizant is seeking a Deskside Support Engineer MAC in Ireland. You will provide day-to-day technical support for Windows 10/11, MacOS, and mobile devices across Microsoft 365, AD, printers, and MFDs.

You will resolve incidents, ensure timely resolutions, and support IT operations with professional service delivery. You will install, configure and troubleshoot devices, assist with JAMF-based MacOS/Mobile support, and participate in SCCM/MECM software deployment and endpoint tasks while engaging

Qualifications

Experience supporting Windows 10/11 and MacOS devices.
Knowledge of Microsoft 365, AD, printers and MFDs.
Experience with device deployment and endpoint management tools.

Responsibilities

Provide first and second level support for Windows, MacOS, and mobile devices.
Install, configure, troubleshoot, and support end-user devices and business apps.
Resolve Microsoft 365 issues related to Outlook, Teams, OneDrive and Office apps.
Active Directory support: account unlocks, password resets, group updates, access checks.
Support printers and MFDs including setup, queues, drivers, and connectivity.
Assist with MacOS and mobile device support using JAMF where applicable.
Lead software deployment, patching, and device compliance using SCCM/MECM.
Provide basic Zoom Rooms and Webex Rooms support and connectivity checks.
Troubleshoot basic network issues including LAN/WiFi/VPN and IP config.
Record issues and resolutions in ticketing system and work with teams to resolve escalations.