Deskside Support Engineer MAC

Cognizant; Dublin; On-site; EUR 42,000 - 56,000; Full time

Job summary

Cognizant is seeking a Deskside Support Engineer MAC in Ireland. You will provide day-to-day technical support for Windows 10/11, MacOS, and mobile devices across Microsoft 365, AD, printers, and MFDs.

You will resolve incidents, ensure timely resolutions, and support IT operations with professional service delivery. You will install, configure and troubleshoot devices, assist with JAMF-based MacOS/Mobile support, and participate in SCCM/MECM software deployment and endpoint tasks while engaging

Qualifications

• Experience supporting Windows 10/11 and MacOS devices.
• Knowledge of Microsoft 365, AD, printers and MFDs.
• Experience with device deployment and endpoint management tools.

Responsibilities

• Provide first and second level support for Windows, MacOS, and mobile devices.
• Install, configure, troubleshoot, and support end-user devices and business apps.
• Resolve Microsoft 365 issues related to Outlook, Teams, OneDrive and Office apps.
• Active Directory support: account unlocks, password resets, group updates, access checks.
• Support printers and MFDs including setup, queues, drivers, and connectivity.
• Assist with MacOS and mobile device support using JAMF where applicable.
• Lead software deployment, patching, and device compliance using SCCM/MECM.
• Provide basic Zoom Rooms and Webex Rooms support and connectivity checks.
• Troubleshoot basic network issues including LAN/WiFi/VPN and IP config.
• Record issues and resolutions in ticketing system and work with teams to resolve escalations.

Skills

Windows 10/11 support

MacOS support

Microsoft 365

Active Directory

Printer support

MFD support

Mobile device support

Tools

JAMF

SCCM/MECM

Zoom Rooms

Webex Rooms

VPN

LAN/WiFi

Job description

Deskside Support Engineer MAC

Job Summary

The Desktop Support Engineer will provide day to day technical support for end users across Windows 10 Windows 11 laptop desktop MacOS and mobile devices. The role includes support for Microsoft 365 Active Directory printers MFD devices collaboration rooms and basic network related issues. The engineer will ensure timely resolution of incidents maintain user satisfaction and support IT operations in a professional manner.

Responsibilities

Provide first level and second level support for Windows 10 Windows 11 laptops desktops MacOS devices and mobile devices.

Install configure troubleshoot and support end user devices and standard business applications.

Resolve Microsoft 365 issues related to Outlook Teams OneDrive Office applications user access and synchronization.

Perform Active Directory support activities including account unlocks password resets group updates user access checks and basic profile troubleshooting.

Support printer and MFD services including device setup print queue troubleshooting driver installation scanner support and connectivity checks.

Assist with MacOS and mobile device support using JAMF where applicable.

Support software deployment patching device compliance and endpoint support activities using SCCM and MECM.

Provide basic support for Zoom Rooms and Webex Rooms including room checks meeting support audio troubleshooting video troubleshooting and connectivity issues.

Troubleshoot basic network problems including LAN WiFi VPN IP address issues and device connectivity.

Record all issues actions resolutions and follow ups accurately in the ticketing system.

Work with service desk teams infrastructure teams and vendors to resolve escalated issues.

Follow standard operating procedures and maintain quality service delivery.

Required Skills

Windows 10 Windows 11 laptop support desktop support MacOS support mobile device support Microsoft 365 Active Directory printer support MFD support.

Good To Have Skills

JAMF SCCM MECM Zoom Rooms Webex Rooms basic networking.