Luxury Store Lead: Customer Experience & Team Growth

Calvin Klein; Kildare; On-site; EUR 35,000 - 52,000; Full time

Job summary

PVH stores in Ireland, including Calvin Klein locations, are seeking an Assistant Manager to lead store teams and uphold premium brand standards. You will drive sales, coach staff, and ensure an exceptional customer journey on the shop floor.

You will foster belonging, resolve conflicts, recruit and develop talent, and partner with management to achieve targets while delivering outstanding service and store presentation.

Qualifications

• Previous supervisory or specialist role within a premium or luxury brand.
• Experience managing people and resolving conflict.
• Effective communicator who fosters belonging.
• Collaborative and recognizes team contributions.
• Courageous in giving feedback to drive change.
• Adaptable and fast-paced.
• Energetic with strong presence on the shop floor.
• Proactive in resolving store issues and improving performance.

Responsibilities

• Leading the store teams to generate sales, profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained.
• Identify opportunities to grow the business and improve performance through collaborating with others.
• Maintain corporate visual merchandising directives and standards for sales floor and back room.
• Work alongside the visual merchandising team to ensure that there is clear communication and understanding between VM and store teams.
• Partner with store management team to build on business opportunities and achieve company standards and objectives.
• Focus staff on the importance of quality relationships with internal and external customers. Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service.
• Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.
• Communicate to the Store Manager what is driving sales and discuss any issues/priorities, in order to develop strategies to maximize business. Ensure they are weekly visual presentation action plans.
• Analyze store level reports and create action plans to improve results.
• Assist with the manpower planning, identification, recruitment, interviewing and hiring processes; Recruit store personnel with a broad range of perspectives, experiences and backgrounds.
• Work with the Store Manager to build bench strength for key positions, including possible successors.
• Participate in weekly management meetings alongside other staff meetings.
• Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance.
• Providing a great customer journey and achieving exemplary mystery shop results.

Skills

People management

Leadership

Communication

Customer service

Job description

PVH stores in Ireland, including Calvin Klein locations, are seeking an Assistant Manager to lead store teams and uphold premium brand standards. You will drive sales, coach staff, and ensure an exceptional customer journey on the shop floor.

You will foster belonging, resolve conflicts, recruit and develop talent, and partner with management to achieve targets while delivering outstanding service and store presentation.