Luxury Front Office Manager: Guest Experience Leader

Château des Avenières; Cashel; Remote; EUR 60,000 - 75,000; Full time

Benefits offered by this job

Employee discount

Bike to work scheme

Employee Assistance Program

Food allowance

Company events

Additional leave

Job summary

Cashel Palace Hotel, a Relais & Châteaux member and one of Ireland's leading luxury destinations, seeks an exceptional Front Office Manager to lead the Front Office team. You will drive guest experiences from arrival to departure, manage a skilled reception team and collaborate with Housekeeping, Reservations, F&B, and Senior Management to ensure a seamless guest journey.

The role requires strong leadership, budget awareness and a passion for service excellence within a five-star environment.

Qualifications

• Minimum 3 years' experience in a Front Office Management role within a four- or five-star hotel.
• Proven experience leading guest service teams.
• Third-level qualification in Hospitality Management, Business, Tourism or related discipline desirable.
• Strong understanding of luxury hospitality standards and guest expectations.
• Experience with hotel property management systems; Hotsoft experience would be advantageous.
• Excellent communication and organisational skills.
• Flexibility to work evenings, weekends and public holidays as required.
• Eligibility to work in Ireland.

Responsibilities

• Lead the daily operation of the Front Office department in line with five-star luxury standards.
• Deliver outstanding guest experiences and act as an ambassador for the Cashel Palace brand.
• Ensure efficient and professional check-in, check-out and guest service procedures.
• Manage and develop the Front Office team through coaching, training and performance management.
• Drive guest satisfaction, service excellence and departmental engagement.
• Monitor online reviews, guest feedback and service recovery opportunities.
• Oversee room allocation, guest preferences and VIP arrivals.
• Ensure revenue opportunities are maximised through upselling and effective room management.
• Maintain accurate administrative, financial and reporting procedures.
• Manage departmental rosters, payroll and labour costs.
• Collaborate with other departments to ensure seamless service delivery across the hotel.
• Support the hotel leadership team as Manager on Duty when required.

Skills

Leadership

People management

Communication skills

Budget management

Luxury hotel experience

Hospitality

Hotsoft

Education

Hospitality/Business degree

Tools

Hotsoft PMS

Hotel reporting systems

Job description

Cashel Palace Hotel, a Relais & Châteaux member and one of Ireland's leading luxury destinations, seeks an exceptional Front Office Manager to lead the Front Office team. You will drive guest experiences from arrival to departure, manage a skilled reception team and collaborate with Housekeeping, Reservations, F&B, and Senior Management to ensure a seamless guest journey.

The role requires strong leadership, budget awareness and a passion for service excellence within a five-star environment.