Luxury Front Office Leader for Five-Star Guest Experience

Relais & Châteaux; Kenmare; On-site; EUR 75,000 - 110,000; Full time

Benefits offered by this job

Discounted Relais & Châteaux rates

Spa / gym facilities access

On-site parking

Meals on duty

Job summary

Park Hotel Kenmare, a member of Relais & Châteaux, is seeking a Front of House Manager to lead its luxury guest experience and front‑of‑house teams. Reporting to the General Manager, you will drive service excellence across Reception, Concierge, Porters, and Night Management, shaping an unforgettable five‑star stay.

The role requires 5–7 years in ultra-luxury hospitality and strong leadership, with a focus on personalisation, efficiency, and brand standards.

Qualifications

• Minimum 5–7 years’ experience in ultra-luxury hospitality.
• At least 3–5 years in a senior Front Office leadership role.
• Proven track record managing Reception and Concierge teams.

Responsibilities

• Lead and inspire Front of House teams to deliver five-star service.
• Oversee guest experience from arrival to departure.
• Ensure efficient reception operations and CRM updates.
• Manage scheduling, labour productivity and budgets.
• Represent the hotel in high-profile guest interactions.

Skills

Front Office Leadership

Guest Experience

Staff Development

Luxury Hospitality

Tools

PMS

CRM systems

Job description

Park Hotel Kenmare, a member of Relais & Châteaux, is seeking a Front of House Manager to lead its luxury guest experience and front‑of‑house teams. Reporting to the General Manager, you will drive service excellence across Reception, Concierge, Porters, and Night Management, shaping an unforgettable five‑star stay.

The role requires 5–7 years in ultra-luxury hospitality and strong leadership, with a focus on personalisation, efficiency, and brand standards.