Front Office Manager - Full time - Cashel Palace Hotel

Château des Avenières; Cashel; Remote; EUR 60,000 - 75,000; Full time

Benefits offered by this job

Employee discount

Bike to work scheme

Employee Assistance Program

Food allowance

Company events

Additional leave

Job summary

Cashel Palace Hotel, a Relais & Châteaux member and one of Ireland's leading luxury destinations, seeks an exceptional Front Office Manager to lead the Front Office team. You will drive guest experiences from arrival to departure, manage a skilled reception team and collaborate with Housekeeping, Reservations, F&B, and Senior Management to ensure a seamless guest journey.

The role requires strong leadership, budget awareness and a passion for service excellence within a five-star environment.

Qualifications

• Minimum 3 years' experience in a Front Office Management role within a four- or five-star hotel.
• Proven experience leading guest service teams.
• Third-level qualification in Hospitality Management, Business, Tourism or related discipline desirable.
• Strong understanding of luxury hospitality standards and guest expectations.
• Experience with hotel property management systems; Hotsoft experience would be advantageous.
• Excellent communication and organisational skills.
• Flexibility to work evenings, weekends and public holidays as required.
• Eligibility to work in Ireland.

Responsibilities

• Lead the daily operation of the Front Office department in line with five-star luxury standards.
• Deliver outstanding guest experiences and act as an ambassador for the Cashel Palace brand.
• Ensure efficient and professional check-in, check-out and guest service procedures.
• Manage and develop the Front Office team through coaching, training and performance management.
• Drive guest satisfaction, service excellence and departmental engagement.
• Monitor online reviews, guest feedback and service recovery opportunities.
• Oversee room allocation, guest preferences and VIP arrivals.
• Ensure revenue opportunities are maximised through upselling and effective room management.
• Maintain accurate administrative, financial and reporting procedures.
• Manage departmental rosters, payroll and labour costs.
• Collaborate with other departments to ensure seamless service delivery across the hotel.
• Support the hotel leadership team as Manager on Duty when required.

Skills

Leadership

People management

Communication skills

Budget management

Luxury hotel experience

Hospitality

Hotsoft

Education

Hospitality/Business degree

Tools

Hotsoft PMS

Hotel reporting systems

Job description

Front Office Manager - Full time - Cashel Palace Hotel

• Full-time
• Department: Reception Staff

Nestled beside the iconic Rock of Cashel, Cashel Palace Hotel is one of Ireland's most celebrated luxury destinations. Combining world-class hospitality, refined elegance, and exceptional culinary experiences, we welcome guests from around the world to experience the finest in Irish luxury. Our success is driven by talented people who share our commitment to excellence, authenticity, and warm Irish hospitality.

Lead the Welcome. Shape the Experience.

Cashel Palace Hotel, one of Ireland's most prestigious luxury destinations and a proud member of Relais & Châteaux, is seeking an exceptional Front Office Manager to lead our talented Front Office team.

The Role

As Front Office Manager, you will be responsible for the overall management and performance of the Front Office operation, ensuring the highest standards of guest care are consistently delivered from arrival to departure.

You will lead and develop a team of receptionists, supervisors, porters, and guest service professionals while working closely with Housekeeping, Reservations, Food & Beverage, and Senior Management to ensure a seamless guest journey throughout the hotel.

Key Responsibilities

• Lead the daily operation of the Front Office department in line with five-star luxury standards.
• Deliver outstanding guest experiences and act as an ambassador for the Cashel Palace brand.
• Ensure efficient and professional check-in, check-out and guest service procedures.
• Manage and develop the Front Office team through coaching, training and performance management.
• Drive guest satisfaction, service excellence and departmental engagement.
• Monitor online reviews, guest feedback and service recovery opportunities.
• Oversee room allocation, guest preferences and VIP arrivals.
• Ensure revenue opportunities are maximised through upselling and effective room management.
• Maintain accurate administrative, financial and reporting procedures.
• Manage departmental rosters, payroll and labour costs.
• Collaborate with other departments to ensure seamless service delivery across the hotel.
• Support the hotel leadership team as Manager on Duty when required.

What We're Looking For

• Previous experience as a Front Office Manager, Assistant Front Office Manager or similar leadership role within a luxury hotel environment.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Commercial awareness with experience managing budgets and labour costs.
• High attention to detail and strong organisational skills.
• Experience with hotel property management systems (Hotsoft experience advantageous).
• Ability to remain calm and professional in a fast-paced environment.
• Flexibility to work evenings, weekends and public holidays asrequired.

Why Join Cashel Palace Hotel?

• Opportunity to work within one of Ireland's leading luxury hotels.
• Competitive salary and benefits package.
• Ongoing training and professional development.
• Employee recognition and engagement programmes.
• Meals provided while on duty.
• Employee discounts across group properties.
• A supportive and collaborative leadership culture.

Qualifications & Experience

• Minimum 3 years' experience in a Front Office Management, Assistant Front Office Manager, or equivalent supervisory role within a four or five-star hotel environment.
• Proven experience leading, motivating and developing high-performing guest service teams.
• Third-level qualification in Hospitality Management, Business, Tourism or a related discipline is desirable.
• Strong understanding of luxury hospitality standards and guest expectations.
• Experience working with hotel property management systems; Hotsoft experience would be advantageous.
• Demonstrated ability to manage departmental budgets, payroll and labour costs.
• Excellent communication, organisational and problem-solving skills.
• Strong commercial awareness with a focus on guest satisfaction and revenue generation.
• Proficient in Microsoft Office applications and hotel reporting systems.
• Ability to make effective decisions in a fast-paced operational environment.
• Flexibility to work evenings, weekends and public holidays as required.
• Eligibility to work in Ireland.

Personal Attributes

• A natural leader who inspires confidence and professionalism.
• Calm, composed and solutions-focused under pressure.
• Highly organised with exceptional attention to detail.
• Professional, polished and guest-focused in all interactions.
• Collaborative and supportive team player with a positive attitude.
• Committed to continuous improvement and driving service excellence.

Greatemployeebenefits as part of theoverall package.

• Employee discount
• Bike to work scheme
• Employee Assistance Program
• Food allowance
• Company events
• Additional leave