Luxury Hotel Operations Leader - Guest Experience

Relais & Châteaux; Kenmare; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Professional development

Competitive pay

Discounted rates for accommodation

Staff parking

Spa/gym access

Uniforms + meals on duty

Job summary

Park Hotel Kenmare, part of Relais & Châteaux in Ireland, seeks an experienced supervisor/manager to lead guest services, operations, and staff across Front Office, housekeeping, and F&B. You will ensure outstanding guest experiences, uphold high standards, and mentor a diverse team in a fast-paced luxury setting.

You will drive professional service, manage shifts (including nights/weekends/holidays), and collaborate with senior management to maintain exceptional guest satisfaction.

Qualifications

• 3-5 years of experience in a supervisory or managerial role within a luxury hotel or resort.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple tasks and departments effectively in a fast-paced environment.
• A high level of professionalism, with a strong sense of responsibility and commitment to guest satisfaction.
• Proficiency in hotel management systems and Microsoft Office Suite.
• Excellent interpersonal skills and a guest-focused mindset.
• Flexibility to work shifts, including nights, weekends, and holidays as required.

Responsibilities

• Guest Services: act as main contact for inquiries, concerns, and special requests, ensuring prompt attention and resolution.
• Operational Oversight: supervise daily hotel operations across Front Office, Housekeeping, F&B and other departments as needed.
• Staff Management: supervise and support staff, assist in scheduling and assignments, promote teamwork.
• Crisis Management: be the first point of contact during emergencies and coordinate responses with security and management.
• Leadership and Training: mentor staff and address performance issues to improve service quality.
• Guest Relations: build relationships with guests to encourage repeat business and solicit feedback for service improvements.

Skills

Leadership

Communication

Problem solving

Multitasking

Professionalism

Interpersonal skills

Flexibility

Tools

Hotel management systems

Microsoft Office

Job description

Park Hotel Kenmare, part of Relais & Châteaux in Ireland, seeks an experienced supervisor/manager to lead guest services, operations, and staff across Front Office, housekeeping, and F&B. You will ensure outstanding guest experiences, uphold high standards, and mentor a diverse team in a fast-paced luxury setting.

You will drive professional service, manage shifts (including nights/weekends/holidays), and collaborate with senior management to maintain exceptional guest satisfaction.