Luxury Front Desk & Guest Relations Specialist

Sheen Falls Lodge; Killarney; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Meals on duty provided

Employee parking provided

Full training provided

Uniforms provided

Employee discounts at sister hotels

Employee recognition awards

Free golf at Ring of Kerry Golf Club

Employee gym provided

Cycle to work scheme

Work anniversary rewards

Birthday celebrations & rewards

Job summary

Sheen Falls Lodge in Kenmare, Co. Kerry, Ireland, invites applications for a Front Office Receptionist/Guest Relations Associate. You will be the first point of contact, delivering warm, personalised service and ensuring guests' arrivals and departures are seamless.

We seek a polished hospitality professional with 1-2 years front office experience, fluent English and exceptional communication. Experience with Hotsoft and Tablepath is desirable; full training provided in a luxury 4- or 5-star

Qualifications

• 1–2 years' front office experience in a 4- or 5-star luxury hotel.
• Fluent written and spoken English.
• Excellent communication, administrative and organisational skills.
• Warm, confident and professional manner.
• Exceptional attention to detail and presentation.
• Experience with Hotsoft and Tablepath is desirable.

Responsibilities

• Welcome and assist guests throughout their stay with warmth and discretion.
• Manage reservations and room allocations, check-in and check-out procedures.
• Handle billing and correspondence, coordinating with hotel colleagues to ensure seamless service.
• Proactively anticipate guest needs and provide personalised recommendations.
• Maintain guest profiles and ensure accuracy of room allocations and billing details.

Skills

Front Office experience

Communication skills

Organisational skills

Fluent English

Tools

Hotsoft

Tablepath

Job description

Sheen Falls Lodge in Kenmare, Co. Kerry, Ireland, invites applications for a Front Office Receptionist/Guest Relations Associate. You will be the first point of contact, delivering warm, personalised service and ensuring guests' arrivals and departures are seamless.

We seek a polished hospitality professional with 1-2 years front office experience, fluent English and exceptional communication. Experience with Hotsoft and Tablepath is desirable; full training provided in a luxury 4- or 5-star