Front Office Receptionist/Guest Relations Associate

Sheen Falls Lodge Limited; Kenmare; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Meals on duty provided

Employee parking provided

Full training provided

Uniforms provided

Employee discounts

Job summary

Sheen Falls Lodge Limited in Kenmare welcomes applications from experienced Front Office professionals eager to deliver the warm, personalised service our guests expect. Based in a luxury setting beside Kenmare Bay, the role focuses on seamless check-ins, reservations and guest interactions with discretion and care.

The ideal candidate will have 1–2 years’ Front Office experience in a 4- or 5-star hotel, fluent English, and a professional presentation. Training and benefits are provided.

Qualifications

• 1–2 years’ Front Office experience in a 4- or 5-star luxury hotel.
• Fluent written and spoken English.
• Excellent communication, administrative and organisational skills.
• Warm, confident and professional manner.
• Exceptional attention to detail and presentation.
• Genuine passion for luxury hospitality and creating memorable guest experiences.
• Experience with Hotsoft and Tablepath is desirable.

Responsibilities

• Extend a warm, gracious and professional welcome to every guest.
• Deliver a seamless arrival and departure experience.
• Manage reservations, guest enquiries and correspondence with care and efficiency.
• Ensure room allocations, guest profiles and billing details are accurate and thoughtfully managed.
• Anticipate guest needs and respond to individual requests with discretion and attention to detail.
• Build knowledge of the hotel, its experiences and the surrounding area to provide recommendations.
• Work with colleagues to ensure each guest enjoys a seamless stay.
• Maintain high standards of presentation, discretion and guest confidentiality.
• Uphold the service standards and values of Sheen Falls Lodge.

Skills

Front Office experience

Fluent English

Communication

Administrative skills

Organisational skills

Attention to detail

Luxury hospitality passion

Tools

Hotsoft

Tablepath

Job description

At Sheen Falls Lodge, exceptional hospitality begins from the moment our guests arrive.

We are delighted to invite applications from experienced Front Office professionals to join our team and become part of the warm, intuitive and highly personalised service for which Sheen Falls Lodge is renowned.

Set amidst the natural beauty of Kenmare Bay and the cascading Sheen Falls, our hotel offers an extraordinary setting in which to build a career in luxury hospitality. As a member of our Front Office team, you will play an important role in creating memorable stays, anticipating our guests’ needs and ensuring every arrival, departure and interaction is delivered with warmth, elegance and genuine Irish hospitality.

The Role

As one of the first and most important points of contact for our guests, you will ensure that every experience is seamless and thoughtfully delivered.

Your responsibilities will include welcoming and assisting guests throughout their stay, managing reservations and room allocations, completing check-in and check-out procedures, handling billing and correspondence, and working closely with colleagues across the hotel to deliver an exceptional and highly personalised guest experience.

About You

We are seeking a polished and passionate hospitality professional who takes pride in delivering service at the highest level.

The ideal candidate will have:

• 1–2 years’ previous Front Office experience within a 4-star or 5-star luxury hotel
• Fluent written and spoken English
• Excellent communication, administrative and organisational skills
• A warm, confident and professional manner
• Exceptional attention to detail and presentation
• A genuine passion for luxury hospitality and creating memorable guest experiences
• Experience with Hotsoft and Tablepath is desirable

Your Responsibilities

You will:

• Extend a warm, gracious and professional welcome to every guest
• Deliver a seamless arrival and departure experience
• Manage reservations, guest enquiries and correspondence with care and efficiency
• Ensure room allocations, guest profiles and billing details are accurate and thoughtfully managed
• Anticipate guest needs and respond to individual requests with discretion and attention to detail
• Build a strong knowledge of the hotel, its experiences and the surrounding area in order to provide considered recommendations
• Work closely with colleagues throughout the hotel to ensure each guest enjoys a seamless stay
• Maintain the highest standards of personal presentation, professionalism, discretion and guest confidentiality
• Consistently uphold the service standards and values of Sheen Falls Lodge

Working at Sheen Falls Lodge

This is an opportunity to develop your career within an exceptional luxury hospitality environment, surrounded by a team committed to genuine service, attention to detail and creating experiences our guests remember long after they leave.

Hours: 8-hour shifts, five days over seven, including weekends and bank holidays.

Sheen Falls Lodge and Ring of Kerry Golf is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.

Employee benefits

• Competitive salary
• Meals on duty provided
• Employee parking provided
• Full training provided
• Uniforms provided
• Employee discounts, including at our sister properties in Cork, Dublin, and Wicklow
• Employee recognition awards and appreciation days
• Free golf at Ring of Kerry Golf Club
• Employee gym provided
• Cycle to work Scheme
• Work anniversary acknowledgement and reward
• Employee birthday celebrations & reward
• Employee referral bonus