Front Desk Concierge – Luxury Guest Experience

Sheen Falls Lodge Limited; Kenmare; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Meals on duty provided

Employee parking provided

Full training provided

Uniforms provided

Employee discounts

Job summary

Sheen Falls Lodge Limited in Kenmare welcomes applications from experienced Front Office professionals eager to deliver the warm, personalised service our guests expect. Based in a luxury setting beside Kenmare Bay, the role focuses on seamless check-ins, reservations and guest interactions with discretion and care.

The ideal candidate will have 1–2 years’ Front Office experience in a 4- or 5-star hotel, fluent English, and a professional presentation. Training and benefits are provided.

Qualifications

• 1–2 years’ Front Office experience in a 4- or 5-star luxury hotel.
• Fluent written and spoken English.
• Excellent communication, administrative and organisational skills.
• Warm, confident and professional manner.
• Exceptional attention to detail and presentation.
• Genuine passion for luxury hospitality and creating memorable guest experiences.
• Experience with Hotsoft and Tablepath is desirable.

Responsibilities

• Extend a warm, gracious and professional welcome to every guest.
• Deliver a seamless arrival and departure experience.
• Manage reservations, guest enquiries and correspondence with care and efficiency.
• Ensure room allocations, guest profiles and billing details are accurate and thoughtfully managed.
• Anticipate guest needs and respond to individual requests with discretion and attention to detail.
• Build knowledge of the hotel, its experiences and the surrounding area to provide recommendations.
• Work with colleagues to ensure each guest enjoys a seamless stay.
• Maintain high standards of presentation, discretion and guest confidentiality.
• Uphold the service standards and values of Sheen Falls Lodge.

Skills

Front Office experience

Fluent English

Communication

Administrative skills

Organisational skills

Attention to detail

Luxury hospitality passion

Tools

Hotsoft

Tablepath

Job description

Sheen Falls Lodge Limited in Kenmare welcomes applications from experienced Front Office professionals eager to deliver the warm, personalised service our guests expect. Based in a luxury setting beside Kenmare Bay, the role focuses on seamless check-ins, reservations and guest interactions with discretion and care.

The ideal candidate will have 1–2 years’ Front Office experience in a 4- or 5-star hotel, fluent English, and a professional presentation. Training and benefits are provided.