Lux Banqueting & Events Supervisor

The Johnstown Estate; Enfield; Sur place; EUR 32 000 - 46 000; Plein temps

Résumé du poste

The Johnstown Estate in Ireland is seeking an experienced Event Supervisor to oversee the setup, coordination, and delivery of conference and banqueting events. You will lead the C&B team, brief staff, and ensure service standards are consistently met across all events.

You will liaise with event staff and departments to execute plans, manage guest needs in real time, and uphold health and safety requirements.

Qualifications

• Previous experience in a supervisory role within the hospitality or events industry.
• Knowledge of event planning and banqueting procedures.
• Strong organizational and leadership skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Familiarity with health and safety regulations related to events.
• Flexibility to work evenings, weekends, and holidays as required by event schedules.
• Customer-focused mindset and dedication to delivering exceptional service.

Responsabilités

• Assist in the setup and breakdown of all conference and banqueting events according to event specifications.
• Ensure all function rooms are presented to a high standard, including layout, cleanliness, and equipment.
• Supervise the daily operations of the C&B team, ensuring a consistent and high-quality service.
• Conduct pre-event briefings and allocate duties to team members.
• Support in training and mentoring staff to uphold service standards.
• Lead by example during events, actively participating in service delivery.
• Liaise with the Events Coordinator, Kitchen, and other departments to ensure smooth event execution.
• Monitor event progress and address any issues that arise promptly and professionally.
• Adjust staffing or service elements in real-time based on guest needs or changes.
• Deliver a luxury guest experience by ensuring all guests receive attentive and professional service.
• Handle guest feedback or complaints efficiently, ensuring a positive resolution.
• Build rapport with clients and event organizers to encourage repeat business.
• Ensure adherence to hotel service standards, health & safety regulations, and hygiene protocols.
• Oversee the proper use, storage, and maintenance of all C&B equipment and materials.
• Supervise the reset of event spaces in preparation for upcoming functions.
• Report any damages, maintenance issues, or feedback to the C&B Manager.
• Support with inventory control and stock levels of event supplies.

Connaissances

Supervisory experience

Event planning

Customer service

Leadership

Communication skills

Hospitality knowledge

Description du poste

The Johnstown Estate in Ireland is seeking an experienced Event Supervisor to oversee the setup, coordination, and delivery of conference and banqueting events. You will lead the C&B team, brief staff, and ensure service standards are consistently met across all events.

You will liaise with event staff and departments to execute plans, manage guest needs in real time, and uphold health and safety requirements.