C&B Supervisor

Hollybank Trustees Ltd; Dundrum; On-site; EUR 32,000 - 40,000; Full time

Job summary

The Johnstown Estate in Meath, Ireland, seeks an experienced hospitality supervisor to lead the banqueting and events team. You will oversee event setup, guest service and post-event activities to ensure premium standards throughout each function.

Successful candidates will demonstrate strong organizational and leadership abilities, flexibility to work evenings, weekends and holidays, and a commitment to health and safety while delivering a luxury guest experience.

Qualifications

• Prior supervisory experience in hospitality/events.
• Knowledge of event planning and banqueting procedures.
• Strong organizational and leadership abilities.

Responsibilities

• Assist in setup and breakdown of conferences and banqueting events according to specifications.
• Ensure function rooms are presented to a high standard, including layout and equipment.
• Supervise the daily operations of the C&B team and allocate duties.
• Conduct pre-event briefings and mentor staff to uphold service standards.
• Lead by example during events and in service delivery.
• Coordinate with Events Coordinator, Kitchen and other departments for smooth execution.
• Monitor event progress and address issues promptly and professionally.
• Deliver a luxury guest experience with attentive service and positive resolutions.
• Oversee health and safety compliance and proper use of equipment.
• Post-event duties: supervise reset and inventory control.

Skills

Supervisory experience

Event planning

Leadership

Team coordination

Customer service

Health & safety

Communication

Job description

Location: On site / Johnstown, Enfield, Co. Meath, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | General
Salary: Negotiable salary

At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.

Duties and Responsibilities of the Role:

Event Preparation & Setup

• Assist in the setup and breakdown of all conference and banqueting events according to event specifications.
• Ensure all function rooms are presented to a high standard, including layout, cleanliness, and equipment.

Team Supervision

• Supervise the daily operations of the C&B team, ensuring a consistent and high-quality service.
• Conduct pre-event briefings and allocate duties to team members.
• Support in training and mentoring staff to uphold service standards.
• Lead by example during events, actively participating in service delivery.

Event Execution & Coordination

• Liaise with the Events Coordinator, Kitchen, and other departments to ensure smooth event execution.
• Monitor event progress and address any issues that arise promptly and professionally.
• Adjust staffing or service elements in real-time based on guest needs or changes.

Guest Service

• Deliver a luxury guest experience by ensuring all guests receive attentive and professional service.
• Handle guest feedback or complaints efficiently, ensuring a positive resolution.
• Build rapport with clients and event organizers to encourage repeat business.

Standards & Compliance

• Ensure adherence to hotel service standards, health & safety regulations, and hygiene protocols.
• Oversee the proper use, storage, and maintenance of all C&B equipment and materials.

Post-Event Duties

• Supervise the reset of event spaces in preparation for upcoming functions.
• Report any damages, maintenance issues, or feedback to the C&B Manager.
• Support with inventory control and stock levels of event supplies.

Requirements for the role:

• Previous experience in a supervisory role within the hospitality or events industry.
• Knowledge of event planning and banqueting procedures.
• Strong organizational and leadership skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Familiarity with health and safety regulations related to events.
• Flexibility to work evenings, weekends, and holidays as required by event schedules.
• Customer-focused mindset and dedication to delivering exceptional service.