Logistics Customer Service Specialist

DP World; Limerick; On-site; EUR 30,000 - 45,000; Full time

Job summary

DP World in Limerick is seeking a Logistics Customer Service Representative to join the Control Tower team. You will work as part of a dynamic group handling client inquiries, tracking shipments, and coordinating with internal and external partners to ensure on-time delivery.

You will manage order status updates, resolve discrepancies, and maintain accurate records while supporting process improvements and SLA compliance in a fast-paced, globally connected environment.

Qualifications

• Minimum of 2 years' experience in a customer service role; logistics or supply chain experience is advantageous.
• Fluent in English (written and spoken).
• Strong communication skills and ability to liaise with customers and internal teams.
• Highly organized with attention to detail and ability to manage multiple tasks.

Responsibilities

• Deliver professional and responsive customer service, handling inquiries and issues efficiently.
• Act as the main contact for customers, providing updates on shipment status and delivery timelines.
• Coordinate with internal departments to ensure accurate order fulfilment.
• Liaise with external carriers to track shipments and resolve discrepancies.
• Maintain accurate records of customer interactions and resolutions in internal systems.
• Identify opportunities to improve processes and customer service practices.
• Ensure compliance with policies and SLAs to meet performance targets.

Skills

Customer service

Communication

Problem-solving

Organization

Tools

CRM systems

Ticketing systems

Job description

DP World in Limerick is seeking a Logistics Customer Service Representative to join the Control Tower team. You will work as part of a dynamic group handling client inquiries, tracking shipments, and coordinating with internal and external partners to ensure on-time delivery.

You will manage order status updates, resolve discrepancies, and maintain accurate records while supporting process improvements and SLA compliance in a fast-paced, globally connected environment.