Customer Services Representative

DP World; Limerick; On-site; EUR 30,000 - 45,000; Full time

Job summary

DP World in Limerick is seeking a Logistics Customer Service Representative to join the Control Tower team. You will work as part of a dynamic group handling client inquiries, tracking shipments, and coordinating with internal and external partners to ensure on-time delivery.

You will manage order status updates, resolve discrepancies, and maintain accurate records while supporting process improvements and SLA compliance in a fast-paced, globally connected environment.

Qualifications

• Minimum of 2 years' experience in a customer service role; logistics or supply chain experience is advantageous.
• Fluent in English (written and spoken).
• Strong communication skills and ability to liaise with customers and internal teams.
• Highly organized with attention to detail and ability to manage multiple tasks.

Responsibilities

• Deliver professional and responsive customer service, handling inquiries and issues efficiently.
• Act as the main contact for customers, providing updates on shipment status and delivery timelines.
• Coordinate with internal departments to ensure accurate order fulfilment.
• Liaise with external carriers to track shipments and resolve discrepancies.
• Maintain accurate records of customer interactions and resolutions in internal systems.
• Identify opportunities to improve processes and customer service practices.
• Ensure compliance with policies and SLAs to meet performance targets.

Skills

Customer service

Communication

Problem-solving

Organization

Tools

CRM systems

Ticketing systems

Job description

Job Description

We have an exciting opportunity for a Logistics Customer Service Representative to join our organisation. As a Logistics Customer Service Representative, you will work as part of the DP World Control Tower team, based in Limerick.

How You Will Contribute

• Deliver professional and responsive customer service, handling client inquiries, requests, and issues efficiently.
• Act as the main point of contact for customers, providing updates on shipment status, delivery timelines, and potential delays.
• Work closely with internal departments (operations, logistics, and warehousing) to ensure accurate and timely order fulfilment.
• Coordinate with external carriers and partners to track shipments, resolve discrepancies, and ensure on-time delivery.
• Maintain accurate records of all customer interactions and case resolutions using internal systems.
• Identify opportunities for process improvements and contribute to enhancing customer service practices.
• Ensure compliance with company policies, procedures, and service level agreements (SLAs) to meet performance and customer satisfaction targets.

What You Will Bring

• Fluent in English (written and spoken).
• Minimum of 2 years' experience in a customer service role; logistics or supply chain experience is advantageous.
• Strong communication skills with the ability to liaise effectively with both customers and internal teams.
• Excellent problem-solving skills with a proactive, solution-focused mindset.
• Highly organised with strong attention to detail and the ability to manage multiple tasks in a fast-paced environment.
• Proficient in Microsoft Office; experience with CRM or ticketing systems is desirable.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW