Logistics & Customer Support Lead (9-Month FTC)

DP World; Limerick; On-site; EUR 30,000 - 36,000; Full time

Benefits offered by this job

Market competitive compensation

Job summary

DP World in Limerick is seeking a Logistics and Customer Support Coordinator for a 9-month fixed-term contract. The role supports the DP World Control Tower, coordinating with management, internal teams and third-party carriers to manage daily customer service and logistics tasks.

The ideal candidate has at least two years in customer service within logistics, strong communication skills, and proficiency with MS Office and CRM/ticketing systems. On-site role with market-competitive pay.

Qualifications

• Two years of experience in customer service, preferably in logistics or supply chain.
• Strong communication and problem-solving skills.
• Proficiency with Microsoft Office and CRM or ticketing systems.
• Ability to work in a fast-paced team environment and multitask.

Responsibilities

• Own and log daily customer service contacts and resolve within SLA.
• Liaise with DP World teams, customers and carriers to identify and escalate issues.
• Prepare and review reporting for key account customers and KPI requirements.
• Manage customer complaints with root-cause analysis and corrective actions.
• Track carrier activity and exceptions through to delivery or claim.
• Provide regular DP World TMS-based reporting to customers and carriers.

Job description

DP World in Limerick is seeking a Logistics and Customer Support Coordinator for a 9-month fixed-term contract. The role supports the DP World Control Tower, coordinating with management, internal teams and third-party carriers to manage daily customer service and logistics tasks.

The ideal candidate has at least two years in customer service within logistics, strong communication skills, and proficiency with MS Office and CRM/ticketing systems. On-site role with market-competitive pay.