Logistics & Customer Support Specialist (FTC)

The Peninsular and Oriental Steam Navigation Company; Limerick; On-site; EUR 28,000 - 40,000; Full time

Job summary

DP World is hiring a Logistics and Customer Support Coordinator in Limerick for a 9-month FTC. You will work within the DP World Control Tower, liaising with management, internal support teams, warehouse operations, key account customers and third-party carriers to manage day-to-day customer support and logistics activities.

You will handle complex queries, drive customer satisfaction, ensure issues impacting shipments and delivery performance are resolved within agreed SLAs, and support order

Qualifications

• Fluency in English, both written and spoken.
• At least 2 years in customer service, with logistics experience preferred.
• Strong communication and problem-solving abilities.
• Detail-oriented and organized, able to multitask in a fast-paced environment.
• Proficient in MS Office; experience with CRM or ticketing systems.

Responsibilities

• Own and log daily customer service contacts and resolve within SLA.
• Maintain communication with DP World teams, customers and carriers, escalating issues as needed.
• Compile, review, and action reporting for key accounts and the DP World business.
• Manage customer complaints with root cause analysis and corrective actions.
• Track carrier activity and orders through delivery, return or claim.
• Provide daily, weekly and monthly reporting from the DP World TMS system.
• Support order management and outbound planning activities.
• Collaborate with colleagues and cover peak volume periods.

Skills

English fluency

Customer service

Communication

Problem solving

Organizational skills

Teamwork

Tools

MS Office

CRM systems

Ticketing systems

Job description

DP World is hiring a Logistics and Customer Support Coordinator in Limerick for a 9-month FTC. You will work within the DP World Control Tower, liaising with management, internal support teams, warehouse operations, key account customers and third-party carriers to manage day-to-day customer support and logistics activities.

You will handle complex queries, drive customer satisfaction, ensure issues impacting shipments and delivery performance are resolved within agreed SLAs, and support order