Localized Content Specialist with Hebrew

TELUS Digital; Ireland; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Private medical care

Stable employment

Employee referral bonuses &Recognition

Job summary

TELUS Digital seeks a Hebrew-speaking Content Specialist to help quality-review online video content. You will work with a Quality team to assess Hebrew content within a large multilingual community, applying neutral guidelines and clear communication.

Fluency in Hebrew and English, strong research and data entry skills are essential. The role emphasizes impartiality and adaptability to changing guidelines and content volumes.

Qualifications

• Hebrew fluency and English proficiency required.
• Neutral, impartial assessment of political content.
• Strong research abilities and attention to detail.
• Excellent communication across all levels.

Responsibilities

• Assess Hebrew-language content with cultural and linguistic context.
• Rate politically sensitive content objectively and consistently.
• Input data for trend analysis and follow-up.
• Conduct root cause analysis of performance issues.
• Develop reports and trends for action.
• Support the Quality Controllers team.
• Role may evolve based on business needs.

Skills

Hebrew fluency

English fluency

Neutral impartial review

Detail-oriented

Office/GSuite proficiency

Verbal and written communication

Research skills

Time management

Education

3rd Level Qualification or equivalent work experience

Tools

Office

GSuite

Job description

The team at TELUS Digital is seeking a Hebrew-speaking Content Specialist to work within the online video platform market, providing cultural and language expertise to improve the quality of online video content.

The role will involve working closely with a Quality team to assess video content as well as the performance of a large multi-lingual community and to individually review contributors' work based on a set of standards and guidance. The successful candidate will work with a large community, and this role requires native or near-native Hebrew and candidates with excellent attention to detail and a high level of communication skills, both verbal and written, in English and Hebrew. Given the volume of politically sensitive content in this market, the role requires strict impartiality and the ability to apply guidelines consistently, regardless of personal views.

Responsibilities:

• A high degree of confidence, experience and knowledge of using internet-based technologies and online research in day-to-day tasks.
• Measure adherence of resources to strict sets of guidelines and determine any potential quality issues, including assessing Hebrew-language content with cultural and linguistic context.
• Rate politically sensitive content objectively and consistently, applying guidelines without allowing personal, political or cultural bias to influence decisions
• Careful input of data for trend analysis and follow-up.
• Conduct root cause analysis of performance issues of individual resources on an on-going basis.
• Continuously self-review and remain up-to-date on all guidelines and instructions available.
• Develop reports and trends to be shared for action.
• Support the team of Quality Controllers.
• This role may evolve and change based on business requirements.

Key Skills & Requirements

• Fluency in Hebrew (essential)
• Fluency in English (essential)
• A keen awareness of current events, combined with the ability to remain neutral and impartial when assessing political content
• Proficiency in Office or GSuite
• Verbal, written, and listening skills, along with the ability to provide expertise at all levels of the business and with customers, should be demonstrated.
• 3rd Level Qualification or equivalent work experience is essential
• Strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behavior
• Excellent time management and organization skills, as well as flexibility and adaptability to changing priorities.

WE OFFER:

• Private medical care
• Stable employment based on contract of employment
• Employee referral bonuses & Recognition programs